点评:So I just want to give a huge shout out to CHARLOTTE - she was just amazing and gave THE BEST customer service ever!! I had booked the escape room for my hubbies 40th birthday, as a surprise, before we headed on to a hotel. However I noticed a few days before we were to travel that the M25 was going to be closed which meant our journey was going to be pretty unpredictable….i rang ahead a few days before and spoke to Charlotte who went above and beyond to try and help me out!! Come to the day of travel we did indeed run into difficulty and what would normally be a 1hr-1hr 30 journey turned into a 3hr journey and we missed Iour slot!! Charlotte was so kind during what ended up being, a very stressful day! Because of the fab service she provided we decided we were still going to eat within the premises (The Works) where the whole team had heard about our ordeal and were all super lovely!! The hubbie even got a candle in his hotdog!!! We also bumped into the owner who came over to chat to us and gave us each a glass of bubbly!! Honestly, what was a really long, tough morning ended up being great because of this wonderful establishment and the fabulous team working there (and truly delicious food)!!! I would love to visit again and actually partake in the escape room game, minus and motorway closures!!
翻译:所以我只想大声感谢夏洛特——她太棒了,提供了有史以来最好的客户服务!!在我们去酒店之前,我为我老公 40 岁生日预订了密室逃脱,作为惊喜。然而,我注意到在我们出发旅行的几天前,M25 即将关闭,这意味着我们的旅程将非常难以预测……我提前几天打电话和夏洛特交谈,她竭尽全力帮助我!!到了旅行的那一天,我们确实遇到了困难,通常 1 小时到 1 小时 30 分钟的旅程变成了 3 小时的旅程,我们错过了我们的时段!!夏洛特非常友善,最终度过了非常紧张的一天!因为她提供的服务非常棒,我们决定仍然在店内(The Works)吃饭,整个团队都听说了我们的遭遇,都超级可爱!!老公的热狗里甚至还插了一根蜡烛!!!我们还碰到了老板,他过来和我们聊天,给我们每人一杯香槟!!说实话,原本漫长而艰难的早晨最终变得很棒,因为有这家很棒的餐厅和很棒的团队(还有非常美味的食物)!!!我很想再来一次,参加密室逃脱游戏,不过高速公路关闭了!!