旅行
账户
Cruiser5729623****
Worst Experience with visa Assistance
Peace Land Travel And Tourism的点评
点评：Hello Everyone,
I would like to bring to your attention my recent experience with the travel agency Peaceland Travel and Tourism. I applied for a 5-year multiple-entry visa for a friend through them, and my experience has been extremely disappointing.
Firstly, the agency requested a bank statement but did not specify the required currency. When they submitted the visa application, it was rejected due to the currency issue. Their visa department was unaware that the statement needed to be provided in U.S. dollars for submission to the embassy. Opening a USD account at the bank would have caused further delays, as we needed to wait six months to obtain the required statement.
We started this process around November 15, 2024. Due to delays in receiving accurate information from Peaceland Travel’s visa team and after multiple follow-ups, we finally received a response in mid-February 2025, informing us that the visa had been rejected.
The agency charged us a total amount, including the non-refundable visa fees and a deposit of approximately AED 3,500. They initially assured us that the deposit would be refunded in case of visa rejection or, if the visa was approved, after five years.
Since the visa was rejected, I have been following up with them for my refund since February 2025. While I understand that refunds take time, it is now the end of March 2025, and the refund has still not been processed.
Upon contacting the ICP Smart Services customer service, I was informed that the refund had already been processed and sent to Peaceland Travel. The agency simply needed to collect it from the Commercial Bank of Dubai, either through their account or via a cheque.
However, I am deeply frustrated as this agency continues to delay my refund without any valid reason.
Whenever I contact their team, Mr. Ali tells me that the accounts team is responsible for processing the refund. But when I reach out to the accounts team, Mr. Wahab states that the visa team handles all visa-related payments. They are simply passing responsibility back and forth without providing a clear solution.
I am writing this review out of complete frustration. As someone who has worked in the travel industry for over six years, I understand that trust is a crucial factor. Customers rely on travel agencies to process their bookings and expect services in return for the money they pay. However, with Peaceland Travel and Tourism, it is the complete opposite. They fail to respond to messages and have not provided any updates on when I will receive my deposit refund.
I urge all potential customers to read this review carefully before trusting Peaceland Travel and Tourism with your hard-earned money.
I would like to bring to your attention my recent experience with the travel agency Peaceland Travel and Tourism. I applied for a 5-year multiple-entry visa for a friend through them, and my experience has been extremely disappointing.
Firstly, the agency requested a bank statement but did not specify the required currency. When they submitted the visa application, it was rejected due to the currency issue. Their visa department was unaware that the statement needed to be provided in U.S. dollars for submission to the embassy. Opening a USD account at the bank would have caused further delays, as we needed to wait six months to obtain the required statement.
We started this process around November 15, 2024. Due to delays in receiving accurate information from Peaceland Travel’s visa team and after multiple follow-ups, we finally received a response in mid-February 2025, informing us that the visa had been rejected.
The agency charged us a total amount, including the non-refundable visa fees and a deposit of approximately AED 3,500. They initially assured us that the deposit would be refunded in case of visa rejection or, if the visa was approved, after five years.
Since the visa was rejected, I have been following up with them for my refund since February 2025. While I understand that refunds take time, it is now the end of March 2025, and the refund has still not been processed.
Upon contacting the ICP Smart Services customer service, I was informed that the refund had already been processed and sent to Peaceland Travel. The agency simply needed to collect it from the Commercial Bank of Dubai, either through their account or via a cheque.
However, I am deeply frustrated as this agency continues to delay my refund without any valid reason.
Whenever I contact their team, Mr. Ali tells me that the accounts team is responsible for processing the refund. But when I reach out to the accounts team, Mr. Wahab states that the visa team handles all visa-related payments. They are simply passing responsibility back and forth without providing a clear solution.
I am writing this review out of complete frustration. As someone who has worked in the travel industry for over six years, I understand that trust is a crucial factor. Customers rely on travel agencies to process their bookings and expect services in return for the money they pay. However, with Peaceland Travel and Tourism, it is the complete opposite. They fail to respond to messages and have not provided any updates on when I will receive my deposit refund.
I urge all potential customers to read this review carefully before trusting Peaceland Travel and Tourism with your hard-earned money.
翻译：大家好，
我想提请大家注意我最近在 Peaceland Travel and Tourism 旅行社的经历。我通过他们为朋友申请了 5 年多次入境签证，我的经历非常令人失望。
首先，该机构要求提供银行对账单，但没有指定所需的货币。当他们提交签证申请时，由于货币问题而被拒绝。他们的签证部门不知道需要以美元提供对账单才能提交给大使馆。在银行开设美元账户会造成进一步的延误，因为我们需要等待六个月才能获得所需的对账单。
我们在 2024 年 11 月 15 日左右开始了这个过程。由于从 Peaceland Travel 签证团队收到准确信息的延迟以及多次跟进后，我们终于在 2025 年 2 月中旬收到了回复，通知我们签证已被拒绝。
该机构向我们收取了总计金额，包括不可退还的签证费和约 3,500 迪拉姆的押金。他们最初向我们保证，如果签证被拒，或者如果签证获批，五年后押金将退还。
自从签证被拒以来，我从 2025 年 2 月开始跟进退款事宜。虽然我理解退款需要时间，但现在已经是 2025 年 3 月底了，退款仍未处理。
在联系 ICP Smart Services 客户服务后，我被告知退款已经处理完毕并发送给 Peaceland Travel。该机构只需通过其账户或支票从迪拜商业银行收取即可。
然而，我深感沮丧，因为该机构继续无故拖延我的退款。
每当我联系他们的团队时，Ali 先生都会告诉我，账户团队负责处理退款。但当我联系财务团队时，Wahab 先生表示签证团队负责处理所有与签证相关的付款。他们只是来回推卸责任，没有提供明确的解决方案。
我写这篇评论是出于完全的沮丧。作为一名在旅游行业工作了六年多的人，我明白信任是一个关键因素。客户依靠旅行社来处理他们的预订，并期望他们支付的钱能得到相应的服务。然而，Peaceland Travel and Tourism 的情况却完全相反。他们没有回复消息，也没有提供任何关于我何时能收到押金退款的最新消息。
我敦促所有潜在客户在将辛苦赚来的钱托付给 Peaceland Travel and Tourism 之前，仔细阅读这篇评论。
我想提请大家注意我最近在 Peaceland Travel and Tourism 旅行社的经历。我通过他们为朋友申请了 5 年多次入境签证，我的经历非常令人失望。
首先，该机构要求提供银行对账单，但没有指定所需的货币。当他们提交签证申请时，由于货币问题而被拒绝。他们的签证部门不知道需要以美元提供对账单才能提交给大使馆。在银行开设美元账户会造成进一步的延误，因为我们需要等待六个月才能获得所需的对账单。
我们在 2024 年 11 月 15 日左右开始了这个过程。由于从 Peaceland Travel 签证团队收到准确信息的延迟以及多次跟进后，我们终于在 2025 年 2 月中旬收到了回复，通知我们签证已被拒绝。
该机构向我们收取了总计金额，包括不可退还的签证费和约 3,500 迪拉姆的押金。他们最初向我们保证，如果签证被拒，或者如果签证获批，五年后押金将退还。
自从签证被拒以来，我从 2025 年 2 月开始跟进退款事宜。虽然我理解退款需要时间，但现在已经是 2025 年 3 月底了，退款仍未处理。
在联系 ICP Smart Services 客户服务后，我被告知退款已经处理完毕并发送给 Peaceland Travel。该机构只需通过其账户或支票从迪拜商业银行收取即可。
然而，我深感沮丧，因为该机构继续无故拖延我的退款。
每当我联系他们的团队时，Ali 先生都会告诉我，账户团队负责处理退款。但当我联系财务团队时，Wahab 先生表示签证团队负责处理所有与签证相关的付款。他们只是来回推卸责任，没有提供明确的解决方案。
我写这篇评论是出于完全的沮丧。作为一名在旅游行业工作了六年多的人，我明白信任是一个关键因素。客户依靠旅行社来处理他们的预订，并期望他们支付的钱能得到相应的服务。然而，Peaceland Travel and Tourism 的情况却完全相反。他们没有回复消息，也没有提供任何关于我何时能收到押金退款的最新消息。
我敦促所有潜在客户在将辛苦赚来的钱托付给 Peaceland Travel and Tourism 之前，仔细阅读这篇评论。
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