点评:The overall experience did not meet expectation despite efforts to ensure wonderful memories were created, and the higher cost paid to make it happen! Overall objective was to experience sunrise over the pyramids, surrounded by other balloons. Despite attempts to ensure this, no assurances were provided at the time and we were indeed placed in the 2nd phase of balloons (small in number). Whilst terms and conditions may act as reference point for Sky Balloons representatives, the focus should always be on the customer, to ensure they have a GREAT experience. Would suggest booking a group tour for those interested, as priority seems to be given here, as well as allocated a larger basket with more distance from the flame/intense heat. More focus on the customer please, to meet their expectation.
翻译:尽管我们尽力确保留下美好的回忆,并为此付出了高昂的费用,但整体体验仍未达到预期!我们的目标是体验在金字塔上空升起的日出,周围环绕着其他热气球。尽管我们尽力确保这一点,但当时并没有做出任何保证,我们确实被安排在第二阶段的热气球(数量较少)。虽然条款和条件可以作为Sky Balloons代表的参考,但核心始终应该放在客户身上,确保他们拥有美好的体验。建议有兴趣的游客预订团体游,因为团体游似乎会优先考虑,并且会分配一个更大的吊篮,远离火焰/高温。请更加关注客户,以满足他们的期望。