点评:We were a group of 21 people + 2 local guides. We booked the trip to visit Namibia for 3 weeks in August 2022 and the local tour operator rented 3 vehicles from Dusty Trails Safaris (DTS). Unfortunately one of the 3 vehicles, driven by me, had a very serious road accident and was seriously damaged. Dusty Trails Safaris (Mr. Herman Oosthuizen) told us through our tour operator that his car insurance Company would only partially cover the damages and we had to pay 1/3 of the total damages (i.e. 172400 Namibian dollars or 11000 euro). we paid that amount within 48 hrs under the promise that DTS would issue the justification documents and the receipt for the payment, so that I could claim the money back from my Travel Insurance Company. differently from what promised, DTS never issued any document to prove the payment, nor they issued any receipt. and this despite many e-mails I personally wrote to Mr.Oosthuizen, and calls. we even involved the Namibian Tourist Board, but they replied that they were not concerned. conclusion is that presumibly Mr.Oosthuizen claimed the full damage amount from his Insurance Company and our 11000 euro on top. My strong recommendation is that DTS and Mr. Oosthuizen must be avoided since they are not a honest tour operator. of course I have all the evidences of what I am writing, in case anyone wishes to double check. Luigi Ceccarelli - luigi.ceccarelli@yahoo.it
翻译:我们是一个由 21 人 + 2 名当地导游组成的团体。我们预订了 2022 年 8 月去纳米比亚旅游 3 周的行程,当地旅行社从 Dusty Trails Safaris (DTS) 租了 3 辆车。不幸的是,我驾驶的 3 辆车中的一辆发生了非常严重的交通事故,严重受损。Dusty Trails Safaris(Herman Oosthuizen 先生)通过我们的旅行社告诉我们,他的汽车保险公司只会部分承担损失,我们必须支付总损失的 1/3(即 172400 纳米比亚元或 11000 欧元)。我们在 48 小时内支付了这笔款项,DTS 承诺会签发付款证明文件和收据,这样我就可以从我的旅行保险公司索回这笔钱。与承诺不同的是,DTS 从未签发任何文件来证明付款,也没有签发任何收据。尽管我亲自给 Oosthuizen 先生写了很多电子邮件,也打了很多电话。我们甚至联系了纳米比亚旅游局,但他们回答说他们并不关心。结论是,Oosthuizen 先生可能向他的保险公司索赔全部损失金额,另外还要赔偿我们的 11,000 欧元。我强烈建议大家避免与 DTS 和 Oosthuizen 先生合作,因为他们不是诚实的旅行社。当然,我写的东西都有证据,如果有人想再核实一下的话。Luigi Ceccarelli - luigi.ceccarelli@yahoo.it