点评:I stopped in as a "walk-in" for a massage on Friday at 9:00 AM. A masseuse was available. After giving my data to the check-in clerk I was told that a credit card was needed to complete the transaction. I had only cash with me (several hundred dollars) and inquired if this would suffice. Apparently it would not. I then told them that there were other establishments nearby, and I left. I went across the street to their major competitor, MASSAGE ENVY, and there had no problems obtaining an appointment. They even told me that for cash patrons, they just have them purchase a gift card and then this is used for the transaction.
It seems that Hand and Stone does not want new customers, and does not welcome U.S. currency or "walk-ins." Of course they will never get any money from me in any format in the future.
I wonder too if something shady is going on here: perhaps they want to control their employees' tips, or by accident sign up patrons to long-term contracts... Who knows?!
I have told my family and friends about this tacky experience.
翻译:星期五上午 9:00,我以“临时”身份来到这里按摩。当时有一位按摩师在场。在将我的资料交给登记员后,他们告诉我需要信用卡才能完成交易。我身上只有现金(几百美元),我问他们这是否够用。显然不够。然后我告诉他们附近还有其他机构,然后我就离开了。我去了街对面他们的主要竞争对手 MASSAGE ENVY,预约很顺利。他们甚至告诉我,对于现金顾客,他们只需让他们购买礼品卡,然后就可以用礼品卡进行交易。
看来 Hand and Stone 不想要新顾客,也不欢迎美元或“临时”顾客。当然,他们以后再也不会以任何形式从我这里得到任何钱了。
我也想知道这里是不是有什么见不得人的事情:也许他们想控制员工的小费,或者无意中与顾客签订长期合同……谁知道呢?!
我已经把这段卑鄙的经历告诉了我的家人和朋友。