点评:I am very disappointed in the service at Trümmelbach Falls. After being denied admission (justifiably so since we had our 1 year old with us), they had the audacity to charge us for two adult tickets when only my husband was admitted. After contacting the person in charge of the department, Urs von Almen, they pretty much called me a liar, and then when I provided plenty of evidence that I am telling the truth, Urs von Almen continues to ignore my email. And apparently there is no one else in the department that I can speak with in regards to this, just Urs von Almen who is blatantly ignoring me. Lauterbrunnen and Trümmelbach Falls had proven to be a tourist trap and when they make a mistake and take your money, it seems that they don’t really care because it just means more money for them that they got unfairly.
翻译:我对特吕默尔巴赫瀑布的服务非常失望。在被拒绝入场后(这是合理的,因为我们带着 1 岁的孩子),他们竟然厚颜无耻地向我们收取两张成人票,而只有我丈夫被允许入场。在联系了部门负责人 Urs von Almen 后,他们几乎说我是骗子,然后当我提供大量证据证明我说的是实话时,Urs von Almen 仍然无视我的电子邮件。显然,部门里没有其他人可以就此事与我交谈,只有 Urs von Almen 公然无视我。劳特布龙嫩和特吕默尔巴赫瀑布已被证明是一个旅游陷阱,当他们犯错并拿走你的钱时,他们似乎并不真正在意,因为这只意味着他们不公平地获得了更多的钱。