旅行
账户
Venture5018778****
Extremely disappointing experience at Whistler Ski mountains with Vail management.
Whistler Blackcomb的点评
点评：I won't be skiing at any resorts that are run by Vail management company.
I have been skiing for 50 years throughout North America.
I have never seen such poor service and ridiculous lift ticket prices.
My daughter online ordered 3. --1 day lift tickets for herself, her husband and myself. The lift tickets were ordered 2 weeks prior to our skiing day. When we arrived, we found that she had mistakenly ordered 3 -1 day tickets that only she could use and were not transferable. No problem, I thought we could simply return the 2 of the tickets and pay the difference, which would have been another
$ 320 in the pocket of the Vail whistler mountain. However, after talking to the initial helpline, and then the manager we were informed that we would have had to ask for the money back within twenty four hours and sorry we couldn't help you.
We simply did not have enough money to do this. So we canceled our day of ski and accepted that the 3 -1 day tickets were a loss. Fortunately, the ski rental facility, which operates on the mountain, thought that this was awful and refunded me the cost.of the rental.
I cannot believe how expensive skiing is at Whistler is now. It's nice, but I'm sorry it's not that nice.
The way Vail management treats customers is horrible. Vale would have actually made an additional $320 if they had agreed to refund the cost of two tickets which were purchased at a discount. Then my son in law and me would have bought full price tickets.
I will never ski at Whistler, or any ski facility that is run by Vail. They have priced themselves out of the average person budget.
I encourage everyone to patronize other resorts for half the price. After all it's just a mountain with snow on it.
So what did I learn? I learned that Vail management doesn't appear to value its customers and has priced itself out of the average person's budget for skiing.
I have been skiing for 50 years throughout North America.
I have never seen such poor service and ridiculous lift ticket prices.
My daughter online ordered 3. --1 day lift tickets for herself, her husband and myself. The lift tickets were ordered 2 weeks prior to our skiing day. When we arrived, we found that she had mistakenly ordered 3 -1 day tickets that only she could use and were not transferable. No problem, I thought we could simply return the 2 of the tickets and pay the difference, which would have been another
$ 320 in the pocket of the Vail whistler mountain. However, after talking to the initial helpline, and then the manager we were informed that we would have had to ask for the money back within twenty four hours and sorry we couldn't help you.
We simply did not have enough money to do this. So we canceled our day of ski and accepted that the 3 -1 day tickets were a loss. Fortunately, the ski rental facility, which operates on the mountain, thought that this was awful and refunded me the cost.of the rental.
I cannot believe how expensive skiing is at Whistler is now. It's nice, but I'm sorry it's not that nice.
The way Vail management treats customers is horrible. Vale would have actually made an additional $320 if they had agreed to refund the cost of two tickets which were purchased at a discount. Then my son in law and me would have bought full price tickets.
I will never ski at Whistler, or any ski facility that is run by Vail. They have priced themselves out of the average person budget.
I encourage everyone to patronize other resorts for half the price. After all it's just a mountain with snow on it.
So what did I learn? I learned that Vail management doesn't appear to value its customers and has priced itself out of the average person's budget for skiing.
翻译：我不会去任何由 Vail 管理公司经营的度假村滑雪。
我在北美滑雪已有 50 年了。
我从未见过如此糟糕的服务和荒谬的缆车票价格。
我女儿在网上为她自己、她丈夫和我订购了 3. -1 天缆车票。缆车票是在我们滑雪日前 2 周订购的。当我们到达时，我们发现她错误地订购了只有她可以使用且不可转让的 3 -1 天票。没问题，我想我们可以简单地退回 2 张票并支付差额，这将又是 320 美元落入 Vail whistler 山的口袋。然而，在与最初的帮助热线和经理交谈后，我们被告知我们必须在 24 小时内要求退款，很抱歉我们无法帮助您。
我们根本没有足够的钱来这样做。所以我们取消了滑雪日，并接受了 3 -1 天票的损失。幸运的是，山上的滑雪租赁机构认为这很糟糕，并退还了我的租赁费用。
我不敢相信现在惠斯勒的滑雪费用有多贵。这很好，但很抱歉它没有那么好。
韦尔管理层对待客户的方式很糟糕。如果他们同意退还两张打折票的费用，韦尔实际上可以额外赚到 320 美元。然后我和我的女婿就会买全价票了。
我永远不会在惠斯勒或韦尔经营的任何滑雪设施滑雪。他们的定价超出了普通人的预算。
我鼓励大家以半价光顾其他度假村。毕竟那只是一座积雪的山。
那么我学到了什么？我了解到韦尔管理层似乎并不重视客户，并且定价超出了普通人的滑雪预算。
我在北美滑雪已有 50 年了。
我从未见过如此糟糕的服务和荒谬的缆车票价格。
我女儿在网上为她自己、她丈夫和我订购了 3. -1 天缆车票。缆车票是在我们滑雪日前 2 周订购的。当我们到达时，我们发现她错误地订购了只有她可以使用且不可转让的 3 -1 天票。没问题，我想我们可以简单地退回 2 张票并支付差额，这将又是 320 美元落入 Vail whistler 山的口袋。然而，在与最初的帮助热线和经理交谈后，我们被告知我们必须在 24 小时内要求退款，很抱歉我们无法帮助您。
我们根本没有足够的钱来这样做。所以我们取消了滑雪日，并接受了 3 -1 天票的损失。幸运的是，山上的滑雪租赁机构认为这很糟糕，并退还了我的租赁费用。
我不敢相信现在惠斯勒的滑雪费用有多贵。这很好，但很抱歉它没有那么好。
韦尔管理层对待客户的方式很糟糕。如果他们同意退还两张打折票的费用，韦尔实际上可以额外赚到 320 美元。然后我和我的女婿就会买全价票了。
我永远不会在惠斯勒或韦尔经营的任何滑雪设施滑雪。他们的定价超出了普通人的预算。
我鼓励大家以半价光顾其他度假村。毕竟那只是一座积雪的山。
那么我学到了什么？我了解到韦尔管理层似乎并不重视客户，并且定价超出了普通人的滑雪预算。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
