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Nightmare Experience
Glass Bottom Clear Kayak Tours Anna Maria Island的点评
点评：Nightmare experience with this company. My family and I have vacationed on AMI 10+ times throughout the years and have booked countless excursions with different company’s around and on the island and have never had an experience like this. We booked a nighttime clear kayak tour for 7 people with this company - totaling over $500. You cannot get anyone on the phone to answer questions or book your excursion. When you call you immediately get a text asking to communicate that way - this is fine, I can text. I texted my questions and never got an answer to the question asked. Since we were wanting to try this experience out, we went ahead and booked online. The day of our excursion I got a text stating that the tour would need to be canceled with a refund OR rescheduled due to the tour guide having a tire shop “f**k him over” and a tire blow out on him and “almost kill him.” This unprofessionalism should have been my warning sign to cancel and I should have taken my refund. Whatever, we’re chill and understanding, we went ahead and rescheduled.
The night of the tour we got a text asking how many kayaks we would need. I responded to the owner stating that PER HIS WEBSITE, the weight limit of the kayaks were 425lbs, and since everyone in our party is roughly 200 - 250lbs, I thought it would be best for everyone to be separate. He responded with saying they like to have as many tandem pairs as possible, unless there is a weight issue. I again responded and made it clear that PAIRED in groups we would be over 425lbs, so it would be best to have us separate. He said this would be fine.
We arrived to our tour that evening and as promised there were 7 individual kayaks. The guide adjusted the seat in each kayak to, in his words, “distribute the weight appropriately for one rider”.
When we walked down to the edge of the bay where the kayaks would be launching from, we found that the kayaks were sitting in no less than a FOOT of rotten, piled up, decomposing sea grass. The smell coming from this chosen launch area was literally vomit inducing. I get the sea grass is natural and the guide cannot control where it builds up, but choosing that area to launch where there was a boat ramp no less than 100 feet down was puzzling.
A member of our group snapped the straps of their sandals walking through this mush to reach their boat. One member of our group had to BACK OUT and miss the entire excursion because her kayak was in such deep sea grass/rotten crap she couldn’t even safely get in her boat without slipping.
The rest of us launched.
The water was murky and full of sand and debris, the guide announced that “we can’t really see much on this tour, a storm blowed through earlier and makes the water murky”. Uhhh.. ok. AGAIN, I understand they have no control over the weather, but when the entire point of the tour is to be out at night and look down into the water with the lights of the kayak, why would something not have been said ahead of time about the conditions not being right for a night tour? We saw nothing on our tour… murky water you couldn’t see through and rotten sea grass smells from our shoes were our companions.
REGARDLESS, we were in good spirits, chatting with the guide and trying to make the best out of a bummer situation.
The cherry on top of the entire tour and my BIGGEST complaint with the company is once we were out in the middle of the bay, hearing a member of our group call out “IM SINKING!” I then turn around to see a sunk kayak and my brother treading water in the bay.. at night. Everyone rushed over and helped get the sunk kayak out of the water. My brother couldn’t get back in the kayak without sinking it again since he was treading water.
He had to drag his kayak and swim to a shallow area where we finally got him back in the boat. Once we got him back in, the boat started immediately filling up with water and we quickly tried to get him to shore. He sunk yet again. My brother mentioned multiple times that he believed his boat had a leak/crack, the guide insisted the boat was fine. The seat was adjusted again to try and balance his weight if that was the issue, again he sunk. He had no choice but to swim back to shore - about 250 yards - in Tampa bay, at night, in pitch black water.
The kicker of the whole thing is the guide, who was forced to jump in the first time the kayak sunk and help right the boat, made multiple comments about how he hated swimming in the ocean at night and “who knows what type of sea life is out here” and he quickly wanted back in his boat and out of the dark water. He made the journey back to shore in his boat while my brother swam and had to wade through the rotten sea grass at the bank.
My brothers clothes and swim suit were ruined due to being submerged in the rotten grass/dead fish collected and pooling near the shore. The member of our group that ended up not being able to make the tour had to run to Publix and buy gallons of water so we could rinse off in the parking lot and strip out clothes and swimsuits off to put in trash bags so our cars weren’t ruined.
The entire experience was NIGHTMARISH. Our tour was cut short due to spending 30+ min on a water rescue. Throughout the whole thing, every member of our group stayed KIND, CALM, and courteous. No harsh words were exchanged, we didn’t get mad, scream, yell - which in this day and age is the norm. The guide apologized and said “this is the worst tour I’ve ever been on, this has been crazy” and apologized for the boat sinking. We told him it wasn’t his fault and parted ways.
The next morning I texted the owner, who I had been previously texting with, and asked him if he had been made aware of the situation that went down the night prior, and let him know that we felt we were entitled to a refund for at least ONE tour fee, for my brother who spent his tour swimming in Tampa bay at night. The owner said he hadn’t heard anything about this, would contact the guide and get back to me. He never got back with me. 24 hours later I sent him a follow up text asking if he “had any updates on this situation”. He immediately responded saying that the my brother sunk due to being over the weight limit, and that the company was not at fault and no refund would be given. He also said he got our full 1.5 hour tour. When I responded back that text saying my brother was NO WHERE NEAR the 425 POUND weight limit and we would like at least ONE refund, the owner quickly responded back asking me to quit texting him and told me “you are the issue”.
There was no harassing texts, and I would have been happy to discuss things over the phone initially, but he would not answer.
Yes this review is WAY too long, I NEVER leave bad reviews, but this experience was so bad, so expensive, and had so much poor customer service, I couldn’t not warn others about this. Unbelievable treatment.
The night of the tour we got a text asking how many kayaks we would need. I responded to the owner stating that PER HIS WEBSITE, the weight limit of the kayaks were 425lbs, and since everyone in our party is roughly 200 - 250lbs, I thought it would be best for everyone to be separate. He responded with saying they like to have as many tandem pairs as possible, unless there is a weight issue. I again responded and made it clear that PAIRED in groups we would be over 425lbs, so it would be best to have us separate. He said this would be fine.
We arrived to our tour that evening and as promised there were 7 individual kayaks. The guide adjusted the seat in each kayak to, in his words, “distribute the weight appropriately for one rider”.
When we walked down to the edge of the bay where the kayaks would be launching from, we found that the kayaks were sitting in no less than a FOOT of rotten, piled up, decomposing sea grass. The smell coming from this chosen launch area was literally vomit inducing. I get the sea grass is natural and the guide cannot control where it builds up, but choosing that area to launch where there was a boat ramp no less than 100 feet down was puzzling.
A member of our group snapped the straps of their sandals walking through this mush to reach their boat. One member of our group had to BACK OUT and miss the entire excursion because her kayak was in such deep sea grass/rotten crap she couldn’t even safely get in her boat without slipping.
The rest of us launched.
The water was murky and full of sand and debris, the guide announced that “we can’t really see much on this tour, a storm blowed through earlier and makes the water murky”. Uhhh.. ok. AGAIN, I understand they have no control over the weather, but when the entire point of the tour is to be out at night and look down into the water with the lights of the kayak, why would something not have been said ahead of time about the conditions not being right for a night tour? We saw nothing on our tour… murky water you couldn’t see through and rotten sea grass smells from our shoes were our companions.
REGARDLESS, we were in good spirits, chatting with the guide and trying to make the best out of a bummer situation.
The cherry on top of the entire tour and my BIGGEST complaint with the company is once we were out in the middle of the bay, hearing a member of our group call out “IM SINKING!” I then turn around to see a sunk kayak and my brother treading water in the bay.. at night. Everyone rushed over and helped get the sunk kayak out of the water. My brother couldn’t get back in the kayak without sinking it again since he was treading water.
He had to drag his kayak and swim to a shallow area where we finally got him back in the boat. Once we got him back in, the boat started immediately filling up with water and we quickly tried to get him to shore. He sunk yet again. My brother mentioned multiple times that he believed his boat had a leak/crack, the guide insisted the boat was fine. The seat was adjusted again to try and balance his weight if that was the issue, again he sunk. He had no choice but to swim back to shore - about 250 yards - in Tampa bay, at night, in pitch black water.
The kicker of the whole thing is the guide, who was forced to jump in the first time the kayak sunk and help right the boat, made multiple comments about how he hated swimming in the ocean at night and “who knows what type of sea life is out here” and he quickly wanted back in his boat and out of the dark water. He made the journey back to shore in his boat while my brother swam and had to wade through the rotten sea grass at the bank.
My brothers clothes and swim suit were ruined due to being submerged in the rotten grass/dead fish collected and pooling near the shore. The member of our group that ended up not being able to make the tour had to run to Publix and buy gallons of water so we could rinse off in the parking lot and strip out clothes and swimsuits off to put in trash bags so our cars weren’t ruined.
The entire experience was NIGHTMARISH. Our tour was cut short due to spending 30+ min on a water rescue. Throughout the whole thing, every member of our group stayed KIND, CALM, and courteous. No harsh words were exchanged, we didn’t get mad, scream, yell - which in this day and age is the norm. The guide apologized and said “this is the worst tour I’ve ever been on, this has been crazy” and apologized for the boat sinking. We told him it wasn’t his fault and parted ways.
The next morning I texted the owner, who I had been previously texting with, and asked him if he had been made aware of the situation that went down the night prior, and let him know that we felt we were entitled to a refund for at least ONE tour fee, for my brother who spent his tour swimming in Tampa bay at night. The owner said he hadn’t heard anything about this, would contact the guide and get back to me. He never got back with me. 24 hours later I sent him a follow up text asking if he “had any updates on this situation”. He immediately responded saying that the my brother sunk due to being over the weight limit, and that the company was not at fault and no refund would be given. He also said he got our full 1.5 hour tour. When I responded back that text saying my brother was NO WHERE NEAR the 425 POUND weight limit and we would like at least ONE refund, the owner quickly responded back asking me to quit texting him and told me “you are the issue”.
There was no harassing texts, and I would have been happy to discuss things over the phone initially, but he would not answer.
Yes this review is WAY too long, I NEVER leave bad reviews, but this experience was so bad, so expensive, and had so much poor customer service, I couldn’t not warn others about this. Unbelievable treatment.
翻译：在这家公司的噩梦经历。这些年来，我和我的家人在 AMI 度假了 10 多次，并在岛上和周围的不同公司预订了无数次短途旅行，但从未有过这样的经历。我们在这家公司预订了 7 人的夜间透明皮划艇之旅 - 总计超过 500 美元。您无法让任何人通过电话回答问题或预订您的旅行。当您打电话时，您会立即收到一条短信，要求以这种方式进行交流 - 没关系，我可以发短信。我发短信询问，但从未得到所提问题的答案。因为我们想尝试一下这种体验，所以我们就在网上预订了。我们旅行的那天，我收到一条短信，说这次旅行需要取消并退款或重新安排，因为导游有一家轮胎店“把他搞砸了”，轮胎在他身上爆了，“几乎杀了他。”这种不专业的行为应该是我取消订单的警告信号，我应该接受退款。不管怎样，我们很冷静并且理解，我们继续并重新安排了时间。
旅行当晚，我们收到一条短信，询问我们需要多少艘皮划艇。我回复业主说，根据他的网站，皮划艇的重量限制是 425 磅，由于我们队伍中的每个人大约是 200 - 250 磅，我认为最好每个人都分开。他回应说，除非存在重量问题，否则他们希望拥有尽可能多的双人组合。我再次回复并明确表示，如果分组的话，我们的体重将超过 425 磅，所以最好让我们分开。他说这样就可以了。
那天晚上我们到达了我们的旅行团，正如所承诺的，有 7 艘单独的皮划艇。导游调整了每艘皮划艇的座椅，用他的话说，“为一名骑手适当分配重量”。
当我们走到皮划艇即将出发的海湾边缘时，我们发现皮划艇停在至少一英尺的腐烂、堆积、腐烂的海草中。从这个选定的发射区域传来的气味简直令人作呕。我知道海草是天然的，导游无法控制它在哪里堆积，但选择在至少 100 英尺处有船坡道的区域进行发射却令人费解。
我们小组的一名成员在穿过这片泥泞地到达他们的船时，凉鞋的带子折断了。我们小组中的一名成员不得不退出并错过整个游览，因为她的皮划艇在如此深的海草/腐烂的垃圾中，她甚至无法安全地进入她的船而不滑倒。
我们其余的人都出发了。
水很浑浊，充满了沙子和碎片，导游宣布“我们在这次旅行中看不到太多东西，之前有一场暴风雨吹过，使水变得浑浊”。呃..好吧。再说一次，我知道他们无法控制天气，但是当旅行的整个目的是在晚上出去并在皮划艇的灯光下俯视水中时，为什么不提前说一些关于条件不适合夜游吗？我们在旅途中什么也没看到……看不见的浑水和鞋子里散发出的腐烂的海草味伴随着我们。
不管怎样，我们的精神很好，与导游聊天，并试图从糟糕的情况中得到最好的结果。
整个旅行最精彩的部分，也是我对公司最大的抱怨是，有一次我们在海湾中央，听到我们团队的一名成员大喊“我正在下沉！”然后我转身看到一艘沉没的皮划艇和我的兄弟在海湾里踩水……晚上。大家赶紧赶过去，帮忙把沉没的皮划艇从水中打捞出来。我哥哥无法回到皮艇上，因为他踩着水，所以皮艇又沉没了。
他不得不拖着皮划艇游到一个浅水区，我们终于把他带回了船上。当我们把他带回来时，船立即开始注满水，我们很快就试图把他弄到岸边。他再次沉没。我哥哥多次提到他相信他的船有泄漏/裂缝，导游坚称船没有问题。再次调整座椅以尝试平衡他的体重（如果这是问题的话），他再次下沉。他别无选择，只能在夜晚漆黑的海水中游回坦帕湾约 250 码的岸边。
整件事的关键是导游，他在皮划艇沉没的第一时间被迫跳下去并帮助扶正船，他多次评论说他讨厌晚上在海里游泳，“谁知道有什么类型的海洋生物”就在这儿”，他很快就想回到船上，离开漆黑的海水。他乘船回到岸边，而我哥哥则在游泳，不得不涉水穿过岸边腐烂的海草。
我兄弟的衣服和泳衣由于被淹没在岸边收集的腐草/死鱼中而被毁坏。 我们团队中的一位成员最终未能参加这次旅行，不得不跑到 Publix 购买几加仑的水，这样我们就可以在停车场冲洗干净，脱掉衣服和泳衣放入垃圾袋，这样我们的车就不会被损坏。没有毁掉。
整个经历就像噩梦一样。由于水上救援花费了 30 多分钟，我们的旅行被缩短了。在整个过程中，我们团队的每个成员都保持友善、冷静和礼貌。我们没有互相说粗话，没有生气、尖叫、大喊——这在当今时代是常态。导游道歉并说“这是我参加过的最糟糕的旅行，这太疯狂了”，并为船的沉没道歉。我们告诉他这不是他的错，然后就分道扬镳了。
第二天早上，我给之前发过短信的店主发了短信，问他是否已经知道前一天晚上发生的情况，并让他知道我们认为我们有权获得以下退款：我的兄弟晚上在坦帕湾游泳，至少需要支付一笔旅游费。店主说他没有听说过这件事，会联系导游并回复我。他再也没有回到我身边。 24 小时后，我给他发了一条后续短信，询问他“是否有关于此情况的任何更新”。他立即回应说，我的兄弟是因为超重而沉没的，公司没有过错，不会退款。他还说他参加了我们 1.5 小时的完整旅程。当我回复短信说我的兄弟没有接近 425 磅的体重限制并且我们希望至少获得一笔退款时，店主很快回复要求我停止给他发短信并告诉我“你就是问题所在”。
没有骚扰短信，一开始我很乐意通过电话讨论事情，但他不接。
是的，这篇评论太长了，我从来没有留下过差评，但这次体验太糟糕了，太贵了，而且客户服务太差了，我不能不警告其他人。令人难以置信的治疗。
旅行当晚，我们收到一条短信，询问我们需要多少艘皮划艇。我回复业主说，根据他的网站，皮划艇的重量限制是 425 磅，由于我们队伍中的每个人大约是 200 - 250 磅，我认为最好每个人都分开。他回应说，除非存在重量问题，否则他们希望拥有尽可能多的双人组合。我再次回复并明确表示，如果分组的话，我们的体重将超过 425 磅，所以最好让我们分开。他说这样就可以了。
那天晚上我们到达了我们的旅行团，正如所承诺的，有 7 艘单独的皮划艇。导游调整了每艘皮划艇的座椅，用他的话说，“为一名骑手适当分配重量”。
当我们走到皮划艇即将出发的海湾边缘时，我们发现皮划艇停在至少一英尺的腐烂、堆积、腐烂的海草中。从这个选定的发射区域传来的气味简直令人作呕。我知道海草是天然的，导游无法控制它在哪里堆积，但选择在至少 100 英尺处有船坡道的区域进行发射却令人费解。
我们小组的一名成员在穿过这片泥泞地到达他们的船时，凉鞋的带子折断了。我们小组中的一名成员不得不退出并错过整个游览，因为她的皮划艇在如此深的海草/腐烂的垃圾中，她甚至无法安全地进入她的船而不滑倒。
我们其余的人都出发了。
水很浑浊，充满了沙子和碎片，导游宣布“我们在这次旅行中看不到太多东西，之前有一场暴风雨吹过，使水变得浑浊”。呃..好吧。再说一次，我知道他们无法控制天气，但是当旅行的整个目的是在晚上出去并在皮划艇的灯光下俯视水中时，为什么不提前说一些关于条件不适合夜游吗？我们在旅途中什么也没看到……看不见的浑水和鞋子里散发出的腐烂的海草味伴随着我们。
不管怎样，我们的精神很好，与导游聊天，并试图从糟糕的情况中得到最好的结果。
整个旅行最精彩的部分，也是我对公司最大的抱怨是，有一次我们在海湾中央，听到我们团队的一名成员大喊“我正在下沉！”然后我转身看到一艘沉没的皮划艇和我的兄弟在海湾里踩水……晚上。大家赶紧赶过去，帮忙把沉没的皮划艇从水中打捞出来。我哥哥无法回到皮艇上，因为他踩着水，所以皮艇又沉没了。
他不得不拖着皮划艇游到一个浅水区，我们终于把他带回了船上。当我们把他带回来时，船立即开始注满水，我们很快就试图把他弄到岸边。他再次沉没。我哥哥多次提到他相信他的船有泄漏/裂缝，导游坚称船没有问题。再次调整座椅以尝试平衡他的体重（如果这是问题的话），他再次下沉。他别无选择，只能在夜晚漆黑的海水中游回坦帕湾约 250 码的岸边。
整件事的关键是导游，他在皮划艇沉没的第一时间被迫跳下去并帮助扶正船，他多次评论说他讨厌晚上在海里游泳，“谁知道有什么类型的海洋生物”就在这儿”，他很快就想回到船上，离开漆黑的海水。他乘船回到岸边，而我哥哥则在游泳，不得不涉水穿过岸边腐烂的海草。
我兄弟的衣服和泳衣由于被淹没在岸边收集的腐草/死鱼中而被毁坏。 我们团队中的一位成员最终未能参加这次旅行，不得不跑到 Publix 购买几加仑的水，这样我们就可以在停车场冲洗干净，脱掉衣服和泳衣放入垃圾袋，这样我们的车就不会被损坏。没有毁掉。
整个经历就像噩梦一样。由于水上救援花费了 30 多分钟，我们的旅行被缩短了。在整个过程中，我们团队的每个成员都保持友善、冷静和礼貌。我们没有互相说粗话，没有生气、尖叫、大喊——这在当今时代是常态。导游道歉并说“这是我参加过的最糟糕的旅行，这太疯狂了”，并为船的沉没道歉。我们告诉他这不是他的错，然后就分道扬镳了。
第二天早上，我给之前发过短信的店主发了短信，问他是否已经知道前一天晚上发生的情况，并让他知道我们认为我们有权获得以下退款：我的兄弟晚上在坦帕湾游泳，至少需要支付一笔旅游费。店主说他没有听说过这件事，会联系导游并回复我。他再也没有回到我身边。 24 小时后，我给他发了一条后续短信，询问他“是否有关于此情况的任何更新”。他立即回应说，我的兄弟是因为超重而沉没的，公司没有过错，不会退款。他还说他参加了我们 1.5 小时的完整旅程。当我回复短信说我的兄弟没有接近 425 磅的体重限制并且我们希望至少获得一笔退款时，店主很快回复要求我停止给他发短信并告诉我“你就是问题所在”。
没有骚扰短信，一开始我很乐意通过电话讨论事情，但他不接。
是的，这篇评论太长了，我从来没有留下过差评，但这次体验太糟糕了，太贵了，而且客户服务太差了，我不能不警告其他人。令人难以置信的治疗。
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