旅行
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williamcheung1017
deteriorating hotel hardware and software!
Rasa Ria Reserve By Shangri-la的点评
点评：This is our trip back to the Shangri-La Rasa Ria Hotel in Sabah, Malaysia, a few years later, but this time we are thoroughly disappointed! The overall setting of the hotel is elegant, but the maintenance of the facilities and the attitude of the staff have significantly declined.
When we checked in, the front desk staff was expressionless and showed no smile! They didn’t introduce the hotel facilities or provide any relevant information; it was simply a question-and-answer session. When we inquired about room beds arrangements, we found out that since our child is only one year older than the requirement , we would need to pay an extra charge without any room for discussion. I understand the hotel’s policies, but couldn’t the staff present this in a more relaxed manner, giving us a bit of leeway? the room is supposed to be a family room for four, what is the difference if my son is 9,10,11, etc if we are able to fit in the room woth no complaints? It felt like everything coming at a cost!
I mentioned that staying on the ground floor might be noisy, and they said we would have to pay extra for a room on the upper floors. I pointed out that my child is only 12 years old, and they replied that breakfast would incur an extra charge! Staying in a four-person room would also cost more! However, none of this was mentioned when we booked the hotel! Their responses seemed like there was only black and white, showing no consideration for the guests’ perspective.
We checked in around six and hoped to book the teppanyaki for 7:00 PM, and they said they could help us with that. However, when we arrived at the teppanyaki area, we found out that the service starts at 6:30 PM for one section, and the other section at 8:30 PM. If we didn’t adhere to this timing, we would have to settle for à la carte instead of dining at the teppanyaki table! why didnt you tell me when u did the booking about the srving session if thats a rigid rule behind?!
I have been a Jade member of Shangri-La and have always appreciated the design, service, and standards of Shangri-La hotels. Over the past ten years, we have visited this hotel four times, and each time we dined at the same teppanyaki restaurant. However, today was extremely disappointing!
Moreover, the room facilities are outdated: there are no USB ports by the bedside or the workspace! The TV lacks screen mirroring capabilities, the terrace facilities are old and worn out, and the handrail of the outdoor bathtub is not securely installed (which is quite dangerous). The garden's ground lights have their covers detached from the lights (I genuinely believe that if it rains heavily, there could be an electric shock hazard!).
Many of the socket covers are loose, and some don’t even have wires connected! The lights on the balcony are similarly unreliable; you just can’t trust the electrical installations—they are either broken or falling apart! One of the bedside lamps is missing its switch (one has it, while the other doesn’t).
The entire hotel’s electronic equipment feels like it’s from dinasaur years ago! Everything is worn out!
I remember coming here for vacations when our child was very young, and it’s unfortunate that over the past ten years, each visit has been more disappointing than the last. This time has proven that I no longer need to consider this hotel in the future!
When we checked in, the front desk staff was expressionless and showed no smile! They didn’t introduce the hotel facilities or provide any relevant information; it was simply a question-and-answer session. When we inquired about room beds arrangements, we found out that since our child is only one year older than the requirement , we would need to pay an extra charge without any room for discussion. I understand the hotel’s policies, but couldn’t the staff present this in a more relaxed manner, giving us a bit of leeway? the room is supposed to be a family room for four, what is the difference if my son is 9,10,11, etc if we are able to fit in the room woth no complaints? It felt like everything coming at a cost!
I mentioned that staying on the ground floor might be noisy, and they said we would have to pay extra for a room on the upper floors. I pointed out that my child is only 12 years old, and they replied that breakfast would incur an extra charge! Staying in a four-person room would also cost more! However, none of this was mentioned when we booked the hotel! Their responses seemed like there was only black and white, showing no consideration for the guests’ perspective.
We checked in around six and hoped to book the teppanyaki for 7:00 PM, and they said they could help us with that. However, when we arrived at the teppanyaki area, we found out that the service starts at 6:30 PM for one section, and the other section at 8:30 PM. If we didn’t adhere to this timing, we would have to settle for à la carte instead of dining at the teppanyaki table! why didnt you tell me when u did the booking about the srving session if thats a rigid rule behind?!
I have been a Jade member of Shangri-La and have always appreciated the design, service, and standards of Shangri-La hotels. Over the past ten years, we have visited this hotel four times, and each time we dined at the same teppanyaki restaurant. However, today was extremely disappointing!
Moreover, the room facilities are outdated: there are no USB ports by the bedside or the workspace! The TV lacks screen mirroring capabilities, the terrace facilities are old and worn out, and the handrail of the outdoor bathtub is not securely installed (which is quite dangerous). The garden's ground lights have their covers detached from the lights (I genuinely believe that if it rains heavily, there could be an electric shock hazard!).
Many of the socket covers are loose, and some don’t even have wires connected! The lights on the balcony are similarly unreliable; you just can’t trust the electrical installations—they are either broken or falling apart! One of the bedside lamps is missing its switch (one has it, while the other doesn’t).
The entire hotel’s electronic equipment feels like it’s from dinasaur years ago! Everything is worn out!
I remember coming here for vacations when our child was very young, and it’s unfortunate that over the past ten years, each visit has been more disappointing than the last. This time has proven that I no longer need to consider this hotel in the future!
翻译：这是我们时隔几年再次入住马来西亚沙巴的香格里拉莎利雅酒店，但这次我们彻底失望了！酒店整体布置优雅，但设施维护和员工态度明显下滑。
我们入住时，前台员工面无表情，没有笑容！他们没有介绍酒店设施或提供任何相关信息，只是一问一答。当我们询问房间床位安排时，我们发现由于我们的孩子只比要求大一岁，我们需要支付额外费用，没有任何商量的余地。我理解酒店的政策，但员工就不能更轻松一点，给我们一点回旋余地吗？房间应该是四人家庭房，如果我儿子9、10、11岁等，如果我们可以毫无怨言地住进房间，那有什么区别？感觉一切都是要付出代价的！
我提到住在一楼可能会很吵，他们说要住楼上的房间需要额外付费。我指出我的孩子才12岁，他们回答说早餐需要额外付费！住四人间也会花更多钱！然而，我们订酒店时没有提到这些！他们的回答似乎只有黑白两色，完全没有考虑到客人的观点。
我们六点左右入住，希望预订晚上7点的铁板烧，他们说可以帮我们预订。然而，当我们到达铁板烧区时，我们发现一个区域从晚上6点半开始服务，另一个区域从晚上8点半开始服务。如果我们不遵守这个时间，我们将不得不选择点菜，而不是在铁板烧桌上用餐！如果这是一条严格的规定，为什么你在预订时不告诉我服务时段？！
我是香格里拉的翡翠会员，一直很欣赏香格里拉酒店的设计、服务和标准。在过去的十年里，我们来过这家酒店四次，每次都在同一家铁板烧餐厅用餐。然而，今天非常令人失望！
此外，房间设施陈旧：床边或工作区没有 USB 端口！电视缺乏屏幕镜像功能，露台设施陈旧破损，室外浴缸的扶手安装不牢固（这非常危险）。花园的地面灯的盖子与灯脱落（我真的相信如果下大雨，可能会有触电危险！）。
许多插座盖松动，有些甚至没有连接电线！阳台上的灯同样不可靠；你根本无法信任电气设备——它们要么坏了，要么散架了！其中一个床头灯没有开关（一个有开关，另一个没有）。
整个酒店的电子设备感觉就像是恐龙时代的！一切都破旧不堪！
我记得我们的孩子很小的时候来这里度假，不幸的是，在过去十年里，每次来都比上一次更令人失望。这次证明我以后不再需要考虑这家酒店了！
我们入住时，前台员工面无表情，没有笑容！他们没有介绍酒店设施或提供任何相关信息，只是一问一答。当我们询问房间床位安排时，我们发现由于我们的孩子只比要求大一岁，我们需要支付额外费用，没有任何商量的余地。我理解酒店的政策，但员工就不能更轻松一点，给我们一点回旋余地吗？房间应该是四人家庭房，如果我儿子9、10、11岁等，如果我们可以毫无怨言地住进房间，那有什么区别？感觉一切都是要付出代价的！
我提到住在一楼可能会很吵，他们说要住楼上的房间需要额外付费。我指出我的孩子才12岁，他们回答说早餐需要额外付费！住四人间也会花更多钱！然而，我们订酒店时没有提到这些！他们的回答似乎只有黑白两色，完全没有考虑到客人的观点。
我们六点左右入住，希望预订晚上7点的铁板烧，他们说可以帮我们预订。然而，当我们到达铁板烧区时，我们发现一个区域从晚上6点半开始服务，另一个区域从晚上8点半开始服务。如果我们不遵守这个时间，我们将不得不选择点菜，而不是在铁板烧桌上用餐！如果这是一条严格的规定，为什么你在预订时不告诉我服务时段？！
我是香格里拉的翡翠会员，一直很欣赏香格里拉酒店的设计、服务和标准。在过去的十年里，我们来过这家酒店四次，每次都在同一家铁板烧餐厅用餐。然而，今天非常令人失望！
此外，房间设施陈旧：床边或工作区没有 USB 端口！电视缺乏屏幕镜像功能，露台设施陈旧破损，室外浴缸的扶手安装不牢固（这非常危险）。花园的地面灯的盖子与灯脱落（我真的相信如果下大雨，可能会有触电危险！）。
许多插座盖松动，有些甚至没有连接电线！阳台上的灯同样不可靠；你根本无法信任电气设备——它们要么坏了，要么散架了！其中一个床头灯没有开关（一个有开关，另一个没有）。
整个酒店的电子设备感觉就像是恐龙时代的！一切都破旧不堪！
我记得我们的孩子很小的时候来这里度假，不幸的是，在过去十年里，每次来都比上一次更令人失望。这次证明我以后不再需要考虑这家酒店了！
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