点评:I get gifts for foxford woollen mills from my son's regularly as they know how much I love this place both for shopping and dining. I mostly get physical gift cards as I have a son who works in mayo and he calls over to pick them up for me. A number of years ago I had a physical gift card and wanted to purchase a throw online but was unable to do so as it was not accepted online. At Christmas my son gave me an online voucher as a gift, on Wednesday the 15th of January I took my sister to foxford for a treat, we ordered lunch in the cafe and I went to pay with my online voucher code, it was not accepted and I was told it could not be processed in the cafe but that the shop could take it, I proceeded to make payment for lunch with my debit card. After lunch I picked a dress from the shop and when I went to pay for it I was informed that the voucher I had could not be used in store and I could only use it online, I informed the woman who I was dealing with about the issue in the cafe earlier and the information I was given that the online voucher could be used in the shop, I was told "she got it wrong" I was advised to go online and use the online voucher to purchase a physical voucher and I could then use that voucher to purchase the dress, I said that was a lot of bother and I would just buy the dress online, I was informed that the dress was not available to purchase online and was only available in store. I will not be returning and will not be recommending to friends, visitors and family to go to the foxford woollen mills as I have always done. Horrific customer care and horrific voucher policy. Avoid avoid avoid and do not purchase vouchers from this company.
翻译:我儿子经常会给我送去福克斯福德羊毛厂的礼物,因为他们知道我非常喜欢这个地方,无论是购物还是用餐。我大多会收到实体礼品卡,因为我的儿子在梅奥工作,他会打电话过来帮我取礼品卡。几年前,我有一张实体礼品卡,想在网上买一条毯子,但无法购买,因为网上不接受礼品卡。圣诞节时,我儿子送给我一张网上代金券作为礼物,1 月 15 日星期三,我带妹妹去福克斯福德吃饭,我们在咖啡馆订了午餐,我去用我的网上代金券代码付款,但没有被接受,我被告知咖啡馆不能处理,但商店可以接受,于是我继续用借记卡支付午餐费用。午饭后,我在商店挑选了一件连衣裙,当我去付款时,我被告知我拥有的优惠券不能在店内使用,只能在网上使用,我告诉了正在与我打交道的那位女士之前在咖啡馆遇到的问题,以及我得到的信息,即在线优惠券可以在商店使用,我被告知“她搞错了”,我被建议上网使用在线优惠券购买实体优惠券,然后我可以使用那张优惠券购买连衣裙,我说这太麻烦了,我还是会在网上买连衣裙,我被告知这件连衣裙不能在网上购买,只能在店内购买。我不会再来,也不会像往常一样向朋友、访客和家人推荐去福克斯福德羊毛厂。糟糕的客户服务和糟糕的优惠券政策。避免避免,不要从这家公司购买优惠券。