点评:We booked a table at 5.30 before attending a show starting at 7.30 .On arriving we were shocked when asked if we were sure about choice of wine - nobody asked for it because expensive - turned out they didn’t have it ! Picked another which took another 45mins to come to us .
Food order was not taken until 4 other tables that arrived after us was taken . Starters - we all had same Mushroom sourdough arrived with Wine 45/50 mins after we arrived . At 6.50 pm we advised the manager ( the waiter said he couldn’t deal with complaint ) , we were leaving without having our mains - we needed to get to venue for show . He apologised and could not explain what had happened - the food was still not ready .
There were numerous tables around us complaining - similar story - one had mains before starter arrive at table .
When the bill came nothing was deducted we will still charged for the wine - which we gave to next table , and the starters . So no real apology for fact we left very hungry to a show .
翻译:我们在 5:30 预订了一张桌子,然后去观看 7:30 开始的演出。到达后,当被问及是否确定要选什么酒时,我们感到很震惊——因为价格昂贵,所以没人要——结果他们没有!我们选了另一杯酒,又等了 45 分钟才端上来。
直到我们之后到达的另外 4 张桌子都点了餐,我们才点了餐。开胃菜——我们都吃了同样的蘑菇酸面团,我们到达后 45/50 分钟,葡萄酒才端上来。下午 6:50,我们告诉了经理(服务员说他无法处理投诉),我们离开时没有吃主菜——我们需要去演出场地。他道了歉,但无法解释发生了什么——食物还没有准备好。
我们周围有很多桌子都在抱怨——故事类似——其中一张桌子在开胃菜送到桌前就已经有主菜了。
结账时没有扣除任何费用,我们仍要收取酒费——我们把酒给了隔壁桌,还有开胃菜。所以,我们离开时非常饿,去看了一场演出,所以没有真正的道歉。