旅行
账户
Mobile80****
Great house, rubbish cafeteria service
Capesthorne Hall的点评
点评：Went to the fabulous plant fair there today. Place immaculate, good parking, sensible entry prices, great staff on the gate with usual variety of intelligent and pleasant plant stall holders. All great so far.
Then we wanted to get a drink. Which is where it all goes wrong. The queue (like last year), snaked through and out of the building. A 20 minute queue in the hot sun to be huffed at by one of the 4 (5 staff if you count the lad restocking the bar...) older women who rule the place. Those 4 were doing very little while the younger woman was plating food and generally running around trying to serve the busy cafeteria solo. When we finally reached the front we asked for an iced coffee for Lead Matriarch to huff loudly and indignantly, and she told us 'No, that needs ice and I'd have to go and get it, there is a queue you know'. How rude. The only coffee available was a paper cup of mediocre instant coffee. No lattes, no cappuccino available.
This woman has probably been mis-running the cafe for years and no-one on the management committee of Capesthorne Hall has the courage to call her out, or better still fire her. And her coterie of lazy staff.
There's loads of room outside to set up a separate hot/cold drink area to serve people who don't want to queue for ages for food, but who just want a coffee, tea, water or similar.
But that would need a plan, and sadly those running Capesthorne Hall catering don't seem to have a clue.
Then we wanted to get a drink. Which is where it all goes wrong. The queue (like last year), snaked through and out of the building. A 20 minute queue in the hot sun to be huffed at by one of the 4 (5 staff if you count the lad restocking the bar...) older women who rule the place. Those 4 were doing very little while the younger woman was plating food and generally running around trying to serve the busy cafeteria solo. When we finally reached the front we asked for an iced coffee for Lead Matriarch to huff loudly and indignantly, and she told us 'No, that needs ice and I'd have to go and get it, there is a queue you know'. How rude. The only coffee available was a paper cup of mediocre instant coffee. No lattes, no cappuccino available.
This woman has probably been mis-running the cafe for years and no-one on the management committee of Capesthorne Hall has the courage to call her out, or better still fire her. And her coterie of lazy staff.
There's loads of room outside to set up a separate hot/cold drink area to serve people who don't want to queue for ages for food, but who just want a coffee, tea, water or similar.
But that would need a plan, and sadly those running Capesthorne Hall catering don't seem to have a clue.
翻译：今天去了那里的植物展，非常棒。场地一尘不染，停车位充足，门票价格合理，门口的工作人员很棒，还有一如既往的聪明友善的植物摊主。到目前为止一切都很棒。
然后我们想喝点东西。结果却出了问题。队伍（和去年一样）蜿蜒穿过大楼。在烈日下排了20分钟的队，却被四个（如果算上那个补充吧台的小伙子，就是五个工作人员……）老妇人中的一个怒气冲冲地对待。那四个人几乎无所事事，而那个年轻女子则在摆盘，独自一人跑来跑去，试图为忙碌的餐厅服务。当我们终于走到最前面时，我们为女店长要了一杯冰咖啡，她大声而愤怒地告诉我们：“不行，需要冰，我得自己去拿，你知道的，这里要排队。”真粗鲁。唯一提供的咖啡是一杯普通的纸杯速溶咖啡。没有拿铁，也没有卡布奇诺。
这位女士可能多年来一直经营不善，但卡佩斯索恩庄园的管理委员会里却没有人有勇气责备她，或者干脆解雇她。还有她那群懒惰的员工。
外面有足够的空间可以设置一个单独的冷热饮区，为那些不想排队很久才吃东西，只想喝杯咖啡、茶、水或类似饮品的人提供服务。
但这需要一个计划，可惜的是，那些经营卡佩斯索恩庄园餐饮的人似乎对此毫无头绪。
然后我们想喝点东西。结果却出了问题。队伍（和去年一样）蜿蜒穿过大楼。在烈日下排了20分钟的队，却被四个（如果算上那个补充吧台的小伙子，就是五个工作人员……）老妇人中的一个怒气冲冲地对待。那四个人几乎无所事事，而那个年轻女子则在摆盘，独自一人跑来跑去，试图为忙碌的餐厅服务。当我们终于走到最前面时，我们为女店长要了一杯冰咖啡，她大声而愤怒地告诉我们：“不行，需要冰，我得自己去拿，你知道的，这里要排队。”真粗鲁。唯一提供的咖啡是一杯普通的纸杯速溶咖啡。没有拿铁，也没有卡布奇诺。
这位女士可能多年来一直经营不善，但卡佩斯索恩庄园的管理委员会里却没有人有勇气责备她，或者干脆解雇她。还有她那群懒惰的员工。
外面有足够的空间可以设置一个单独的冷热饮区，为那些不想排队很久才吃东西，只想喝杯咖啡、茶、水或类似饮品的人提供服务。
但这需要一个计划，可惜的是，那些经营卡佩斯索恩庄园餐饮的人似乎对此毫无头绪。
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