旅行
账户
FranTolson
Failed to meet expectations
Britz Campervans的点评
点评：The Fiat mechanically was new and good but the campervan fell short of delivering a comfortable experience. It was brand new. We paid extra for a ‘Delux Experience’. The water storage wouldn’t hold any water so we couldn’t use the toilet, shower, or kitchen. We ended up buying slabs of water to help us get through. The fridge would only work on 240 volt, not when we were travelling and we had to buy meals our entire trip. It was no better than a tent on wheels.
The problem is that Maui, Britz, and Mighty rentals are owned by the same company so they don’t care.
We asked Britz to fix our vehicle 3 times during our trip and we were told they would ring or email us but neither happened. When we returned the vehicle, we listed the problems with it and they said that their customer service team would get in touch with us but that was 6 months ago and we still haven’t heard back, despite following up on several occasions. They hide and filter customer complaints as the only contact you can make is via email.
Our advice: find a different camper company who will value you as a customer.
I will never give this company my business ever again!
The problem is that Maui, Britz, and Mighty rentals are owned by the same company so they don’t care.
We asked Britz to fix our vehicle 3 times during our trip and we were told they would ring or email us but neither happened. When we returned the vehicle, we listed the problems with it and they said that their customer service team would get in touch with us but that was 6 months ago and we still haven’t heard back, despite following up on several occasions. They hide and filter customer complaints as the only contact you can make is via email.
Our advice: find a different camper company who will value you as a customer.
I will never give this company my business ever again!
翻译：菲亚特的机械性能很新，但露营车未能提供舒适的体验。它是全新的。我们额外支付了“豪华体验”费用。储水器无法容纳任何水，因此我们无法使用厕所、淋浴或厨房。我们最终买了几块水来帮助我们度过难关。冰箱只能在 240 伏电压下工作，旅行时无法使用，我们整个旅程都必须买饭。它并不比带轮子的帐篷好多少。
问题是 Maui、Britz 和 Mighty 租赁公司属于同一家公司，所以他们不在乎。
我们在旅行期间要求 Britz 修理我们的车辆 3 次，我们被告知他们会打电话或发邮件给我们，但都没有发生。当我们退回车辆时，我们列出了问题，他们说他们的客户服务团队会与我们联系，但那是 6 个月前的事了，尽管我们多次跟进，但我们仍然没有收到回复。他们隐藏并过滤客户投诉，因为您唯一可以通过电子邮件联系。
我们的建议：寻找另一家重视您作为客户的露营车公司。
我再也不会和这家公司做生意了！
问题是 Maui、Britz 和 Mighty 租赁公司属于同一家公司，所以他们不在乎。
我们在旅行期间要求 Britz 修理我们的车辆 3 次，我们被告知他们会打电话或发邮件给我们，但都没有发生。当我们退回车辆时，我们列出了问题，他们说他们的客户服务团队会与我们联系，但那是 6 个月前的事了，尽管我们多次跟进，但我们仍然没有收到回复。他们隐藏并过滤客户投诉，因为您唯一可以通过电子邮件联系。
我们的建议：寻找另一家重视您作为客户的露营车公司。
我再也不会和这家公司做生意了！
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