旅行
账户
GrandTour2642042****
Family Time Ruined
Hollywood Bowl Leeds的点评
点评：Upon arriving with my husband and 2 children under the age of 5 years old, the gentleman at the desk was extremely friendly and told us we'd been upgraded to the VIP area. Absolutely great. We got to lane 30, set up our game and looking at the menu for drinks to order, we pressed the service call as we were paying by cash. Whilst we waited, we commenced our game at 5:35pm (got on our lane at 5:30pm).
We were playing at an okay pace, a few toilet breaks for the kids and the sweet machines scattered around and obviously the kids stopping to drink their slush puppies and milkshakes and I, my mojito (£20 round of drinks may I add!)
At 5:55pm, my husband took the children to grab some more sweets from the 20p machines with their change they had. Upon returning, a member of staff approached us and informed us we were going too slow. This was 20 minutes into play. My husband informed her that the children wanted sweets. I then took my daughter to the toilet and at 5:58pm and another member of staff approached my husband and said we were going far too slow and that there was another family waiting for our lane. We called the manager over and continued our game.
The manager had no sympathy for us as a family with two young children and gave us 10 minutes extra time.
I personally feel like the timings you provide are not adequate to enjoy some family time with very young children. You are setting families up to fail. 40 minutes from the time you get on your lane, to the time you must be finished. 40 minutes for 4 people, with 10 rounds of bowling. That is 1 minute to bowl per person, consecutively, without a break, a toilet stop, pulling the kids ramp in and out and even getting our coats on and off. God forbid we had ordered some snacks to share on the lane too because we apparently are not allowed to come up from air in line with the FAQ’s on the website.
When the manager approached us, it was 6:05pm (30 minutes into play with only 5 minutes left she said) and she told us she would add on wan extra 10 minutes as a courtesy. We still had 4 rounds of bowling. That would have given us 2.5 minutes per round as a family which equates to 37 seconds per person to play and that included us finishing our drinks and getting our coats on to leave.
I just feel like I'm constantly receiving promotional emails from your facility encouraging family time with very young children and when we got there, it was nothing but rushed and not enjoyable in the slightest. 40 minutes is NOT enough time for children of that age. 40 minutes would have been enough just for me and my husband, but you have not catered for families AT ALL.
I have emailed a complaint to be told it’s not likely to change and 40 minutes is ample time for a family of four to bowl.
This is not a relaxing, family friendly, activity. DO NOT waste your money. You are harassed by staff to get a move on. Didn’t even get a final score board photo as it was wiped clean immediately upon finishing the game so the other family could hop on. That’s how rushed it was!
We were playing at an okay pace, a few toilet breaks for the kids and the sweet machines scattered around and obviously the kids stopping to drink their slush puppies and milkshakes and I, my mojito (£20 round of drinks may I add!)
At 5:55pm, my husband took the children to grab some more sweets from the 20p machines with their change they had. Upon returning, a member of staff approached us and informed us we were going too slow. This was 20 minutes into play. My husband informed her that the children wanted sweets. I then took my daughter to the toilet and at 5:58pm and another member of staff approached my husband and said we were going far too slow and that there was another family waiting for our lane. We called the manager over and continued our game.
The manager had no sympathy for us as a family with two young children and gave us 10 minutes extra time.
I personally feel like the timings you provide are not adequate to enjoy some family time with very young children. You are setting families up to fail. 40 minutes from the time you get on your lane, to the time you must be finished. 40 minutes for 4 people, with 10 rounds of bowling. That is 1 minute to bowl per person, consecutively, without a break, a toilet stop, pulling the kids ramp in and out and even getting our coats on and off. God forbid we had ordered some snacks to share on the lane too because we apparently are not allowed to come up from air in line with the FAQ’s on the website.
When the manager approached us, it was 6:05pm (30 minutes into play with only 5 minutes left she said) and she told us she would add on wan extra 10 minutes as a courtesy. We still had 4 rounds of bowling. That would have given us 2.5 minutes per round as a family which equates to 37 seconds per person to play and that included us finishing our drinks and getting our coats on to leave.
I just feel like I'm constantly receiving promotional emails from your facility encouraging family time with very young children and when we got there, it was nothing but rushed and not enjoyable in the slightest. 40 minutes is NOT enough time for children of that age. 40 minutes would have been enough just for me and my husband, but you have not catered for families AT ALL.
I have emailed a complaint to be told it’s not likely to change and 40 minutes is ample time for a family of four to bowl.
This is not a relaxing, family friendly, activity. DO NOT waste your money. You are harassed by staff to get a move on. Didn’t even get a final score board photo as it was wiped clean immediately upon finishing the game so the other family could hop on. That’s how rushed it was!
翻译：当我和丈夫以及 2 个 5 岁以下的孩子到达时，前台的绅士非常友好，告诉我们我们已升级到 VIP 区。太棒了。我们到了 30 号球道，设置了游戏，看了看菜单，想点饮料，我们按了服务电话，因为我们是用现金支付的。在等待期间，我们在下午 5:35 开始游戏（下午 5:30 上球道）。
我们玩得还算顺利，孩子们上几次厕所，糖果机散落在四周，孩子们显然会停下来喝他们的冰沙和奶昔，而我，我的莫吉托（我可以补充一下，一轮饮料要 20 英镑！）
下午 5:55，我丈夫带着孩子们用他们身上的零钱从 20 便士的机器上拿了一些糖果。回来后，一名工作人员走近我们，告诉我们我们速度太慢了。这时游戏才开始 20 分钟。我丈夫告诉她孩子们想要糖果。然后我带着女儿去了厕所，下午 5:58，另一名工作人员走近我丈夫，说我们走得太慢了，还有另一个家庭在等我们的球道。我们叫来了经理，继续我们的游戏。
经理对我们这个有两个小孩的家庭毫无同情心，给了我们 10 分钟的额外时间。
我个人觉得你们提供的时间不足以让我们享受一些有小孩的家庭时光。你们在让家庭失败。从你上球道到你必须完成的时间有 40 分钟。40 分钟，4 个人，10 轮保龄球。也就是说，每个人连续打保龄球 1 分钟，中间没有休息，没有上厕所，没有把孩子们的坡道拉进拉出，甚至没有穿上脱下外套。上帝保佑，我们也订了一些零食在球道上分享，因为根据网站上的常见问题解答，我们显然不允许从空中飞起来。
当经理找到我们时，已经是下午 6:05（她说，比赛已经进行了 30 分钟，只剩下 5 分钟了），她告诉我们，出于礼貌，她会再加 10 分钟。我们还有 4 轮保龄球。这样一来，我们一家人每轮可以玩 2.5 分钟，相当于每人有 37 秒的时间，这包括我们喝完饮料、穿上外套离开。
我只是觉得我不断收到你们设施发来的促销邮件，鼓励带着非常小的孩子一起享受家庭时光，但我们到那里时，却发现一切都很匆忙，一点也不愉快。40 分钟对那个年龄段的孩子来说根本不够。40 分钟对我和我的丈夫来说就足够了，但你们根本没有照顾到家庭。
我已经发了一封投诉邮件，被告知情况不太可能改变，40 分钟对一家四口来说已经足够了。
这不是一项轻松、适合家庭的活动。不要浪费你的钱。工作人员会骚扰你，让你赶紧上场。甚至没有拍到最终得分板的照片，因为比赛结束后它就被立即擦掉了，以便另一个家庭可以上场。就是这么匆忙！
我们玩得还算顺利，孩子们上几次厕所，糖果机散落在四周，孩子们显然会停下来喝他们的冰沙和奶昔，而我，我的莫吉托（我可以补充一下，一轮饮料要 20 英镑！）
下午 5:55，我丈夫带着孩子们用他们身上的零钱从 20 便士的机器上拿了一些糖果。回来后，一名工作人员走近我们，告诉我们我们速度太慢了。这时游戏才开始 20 分钟。我丈夫告诉她孩子们想要糖果。然后我带着女儿去了厕所，下午 5:58，另一名工作人员走近我丈夫，说我们走得太慢了，还有另一个家庭在等我们的球道。我们叫来了经理，继续我们的游戏。
经理对我们这个有两个小孩的家庭毫无同情心，给了我们 10 分钟的额外时间。
我个人觉得你们提供的时间不足以让我们享受一些有小孩的家庭时光。你们在让家庭失败。从你上球道到你必须完成的时间有 40 分钟。40 分钟，4 个人，10 轮保龄球。也就是说，每个人连续打保龄球 1 分钟，中间没有休息，没有上厕所，没有把孩子们的坡道拉进拉出，甚至没有穿上脱下外套。上帝保佑，我们也订了一些零食在球道上分享，因为根据网站上的常见问题解答，我们显然不允许从空中飞起来。
当经理找到我们时，已经是下午 6:05（她说，比赛已经进行了 30 分钟，只剩下 5 分钟了），她告诉我们，出于礼貌，她会再加 10 分钟。我们还有 4 轮保龄球。这样一来，我们一家人每轮可以玩 2.5 分钟，相当于每人有 37 秒的时间，这包括我们喝完饮料、穿上外套离开。
我只是觉得我不断收到你们设施发来的促销邮件，鼓励带着非常小的孩子一起享受家庭时光，但我们到那里时，却发现一切都很匆忙，一点也不愉快。40 分钟对那个年龄段的孩子来说根本不够。40 分钟对我和我的丈夫来说就足够了，但你们根本没有照顾到家庭。
我已经发了一封投诉邮件，被告知情况不太可能改变，40 分钟对一家四口来说已经足够了。
这不是一项轻松、适合家庭的活动。不要浪费你的钱。工作人员会骚扰你，让你赶紧上场。甚至没有拍到最终得分板的照片，因为比赛结束后它就被立即擦掉了，以便另一个家庭可以上场。就是这么匆忙！
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