点评:I had an extremely disappointing experience with RentSmart24 in Italy. From the moment I picked up the car, the service was unprofessional and disorganized. The staff was unhelpful, and the process took far longer than expected.
The biggest issue came when returning the car. Despite following all the terms, I was unfairly charged with hidden fees that were never clearly explained at the time of booking. When I tried to dispute the charges, customer service was completely unresponsive, refusing to provide clear answers or assistance.
Transparency and good customer service are key when renting a car, and unfortunately, RentSmart24 failed on both fronts. I strongly advise avoiding this company and choosing a more reputable rental service to save yourself the frustration and unexpected costs.
#RentSmart24 #CarRentalItaly #HiddenFees #PoorService
翻译:我在意大利使用 RentSmart24 的经历非常令人失望。从我取车的那一刻起,服务就很不专业,而且混乱不堪。工作人员没有帮助,而且整个过程比预期的要长得多。
最大的问题出现在还车时。尽管遵守了所有条款,但我还是被不公平地收取了隐藏费用,而这些费用在预订时从未得到明确解释。当我试图对费用提出异议时,客服完全没有回应,拒绝提供明确的答案或帮助。
透明度和良好的客户服务是租车的关键,不幸的是,RentSmart24 在这两方面都失败了。我强烈建议您避开这家公司,选择一家更有信誉的租车服务,以免自己感到沮丧和产生意外费用。
#RentSmart24 #CarRentalItaly #HiddenFees #PoorService