点评:I never actually got to go. I had a specific date that I could book a treatment for in April so I phoned (2nd week of March) and left a voice message with all of the details, including asking their opinion on an extra treatment. No response. Phoned back a few days later - left the same voice message. No response. Phoned again - one week on. Spoke to someone who apologised and said how busy they had been (hire more staff??) and she would get back to me with an answer that afternoon, or the next day at the latest. No response that day or the next day. Phoned again - spoke to someone. "No we can't do that date". Spoke to someone who was the manager and explained, it wasn't the no that bothered me; it was the fact that I had to contact them 4 times over 10 days to get the "no". Really poor.
翻译:我实际上从未去过。我有一个可以在 4 月预约治疗的特定日期,所以我打电话(3 月第二周)并留下了语音留言,其中包含所有详细信息,包括询问他们对额外治疗的意见。没有回应。几天后回电话 - 留下了相同的语音留言。没有回应。再次打电话 - 一周后。与某人通话,她道歉并说他们很忙(雇用更多员工??)她会在当天下午或最迟第二天给我答复。当天或第二天都没有回复。再次打电话 - 与某人通话。“不,我们不能在那个日期进行。”与经理交谈并解释说,困扰我的不是拒绝;而是我不得不在 10 天内联系他们 4 次才得到“不”的答复。真的很糟糕。