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Adam L
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SuperShuttle的点评
点评：I've used Super Shuttle twice before (years ago) and both times they arrived on time and everything went fine. So I felt confident using them again the next time I needed a ride to the airport.
This time, like before, I received several confirmations leading up to the date of travel that everything was in good order. Only when the pickup time arrived, no sign of the shuttle van. I waited about 15 minutes, then checked the driver locator link they texted me (very handy). It showed that the driver was still 45 minutes away.
I was already a bit nervous that the scheduled pickup time only put us at the airport an hour before our flight departure time, but figured that shouldn't be a problem on a domestic flight. But now the driver was projected to arrive an hour late. We would be lucky to make the flight at this rate.
I called and explained all this to the driver, and he just said "Don't worry, you won't miss your flight." I don't know how he could make such a promise giving the numbers I was looking at. I might have chanced it if the tracker showed him speeding toward me on the freeway, but it showed him driving around Las Colinas. I'm in Mansfield.
So I called back and cancelled, and drove myself to the airport. The flight was already boarding when we got to the gate. I had to park in the terminal and it ended up costing me $250, when the shuttle would have cost only $95.
I am happy that Super Shuttle refunded my money right away. But I am very annoyed that the driver did not show up when promised, and did not seem to be honest with me about the delay and whether we would be able to make the flight on time. I'm also quite upset that I ended up spending an extra $150+ because of their incompetence.
It seems like this company exists to do one thing, get people to and from the airport reliably, and if they can't do that then I don't see how they stay in business. I'm not a fan of Uber and similar services, but I will definitely use something like that next time.
One star because the tracking app allowed me to make an informed decision about cancelling the shuttle, and they refunded my money immediately. Otherwise I would say no stars because they failed to deliver on the one thing they are supposed to do.
This time, like before, I received several confirmations leading up to the date of travel that everything was in good order. Only when the pickup time arrived, no sign of the shuttle van. I waited about 15 minutes, then checked the driver locator link they texted me (very handy). It showed that the driver was still 45 minutes away.
I was already a bit nervous that the scheduled pickup time only put us at the airport an hour before our flight departure time, but figured that shouldn't be a problem on a domestic flight. But now the driver was projected to arrive an hour late. We would be lucky to make the flight at this rate.
I called and explained all this to the driver, and he just said "Don't worry, you won't miss your flight." I don't know how he could make such a promise giving the numbers I was looking at. I might have chanced it if the tracker showed him speeding toward me on the freeway, but it showed him driving around Las Colinas. I'm in Mansfield.
So I called back and cancelled, and drove myself to the airport. The flight was already boarding when we got to the gate. I had to park in the terminal and it ended up costing me $250, when the shuttle would have cost only $95.
I am happy that Super Shuttle refunded my money right away. But I am very annoyed that the driver did not show up when promised, and did not seem to be honest with me about the delay and whether we would be able to make the flight on time. I'm also quite upset that I ended up spending an extra $150+ because of their incompetence.
It seems like this company exists to do one thing, get people to and from the airport reliably, and if they can't do that then I don't see how they stay in business. I'm not a fan of Uber and similar services, but I will definitely use something like that next time.
One star because the tracking app allowed me to make an informed decision about cancelling the shuttle, and they refunded my money immediately. Otherwise I would say no stars because they failed to deliver on the one thing they are supposed to do.
翻译：我之前（几年前）使用过两次超级班车，两次都准时到达，一切都很顺利。因此，下次我需要搭车去机场时，我有信心再次使用它们。
这一次，和以前一样，我在旅行日期之前收到了几份确认信息，表明一切都井然有序。只是到了接送时间，却不见接驳车的踪迹。我等了大约 15 分钟，然后检查了他们发短信给我的司机定位器链接（非常方便）。显示司机还有45分钟路程。
我本来就有点紧张，因为预定的接机时间只让我们在航班起飞时间前一小时到达机场，但我认为这在国内航班上应该不是问题。但现在司机预计会晚到一个小时。我们很幸运能够以这个价格搭乘航班。
我打电话向司机解释了这一切，他只是说：“别担心，你不会错过航班的。”我不知道他怎么能根据我所看到的数字做出这样的承诺。如果跟踪器显示他在高速公路上向我超速行驶，我可能会碰巧，但它显示他在拉斯科利纳斯周围行驶。我在曼斯菲尔德。
于是我回电话取消，然后自己开车去机场。当我们到达登机口时，航班已经登机了。我不得不把车停在航站楼，最终花费了 250 美元，而班车只需花费 95 美元。
我很高兴 Super Shuttle 立即退还了我的钱。但令我非常恼火的是，司机并没有按照承诺出现，而且似乎没有诚实地告诉我延误以及我们能否准时起飞。我也很沮丧，因为他们的无能，我最终多花了 150 多美元。
这家公司的存在似乎就是为了做一件事，让人们可靠地往返机场，如果他们做不到这一点，那么我不知道他们如何继续经营。我不喜欢 Uber 和类似的服务，但下次我肯定会使用类似的服务。
一颗星是因为跟踪应用程序让我能够做出取消班车的明智决定，他们立即退还了我的钱。否则我会说没有明星，因为他们未能完成他们应该做的一件事。
这一次，和以前一样，我在旅行日期之前收到了几份确认信息，表明一切都井然有序。只是到了接送时间，却不见接驳车的踪迹。我等了大约 15 分钟，然后检查了他们发短信给我的司机定位器链接（非常方便）。显示司机还有45分钟路程。
我本来就有点紧张，因为预定的接机时间只让我们在航班起飞时间前一小时到达机场，但我认为这在国内航班上应该不是问题。但现在司机预计会晚到一个小时。我们很幸运能够以这个价格搭乘航班。
我打电话向司机解释了这一切，他只是说：“别担心，你不会错过航班的。”我不知道他怎么能根据我所看到的数字做出这样的承诺。如果跟踪器显示他在高速公路上向我超速行驶，我可能会碰巧，但它显示他在拉斯科利纳斯周围行驶。我在曼斯菲尔德。
于是我回电话取消，然后自己开车去机场。当我们到达登机口时，航班已经登机了。我不得不把车停在航站楼，最终花费了 250 美元，而班车只需花费 95 美元。
我很高兴 Super Shuttle 立即退还了我的钱。但令我非常恼火的是，司机并没有按照承诺出现，而且似乎没有诚实地告诉我延误以及我们能否准时起飞。我也很沮丧，因为他们的无能，我最终多花了 150 多美元。
这家公司的存在似乎就是为了做一件事，让人们可靠地往返机场，如果他们做不到这一点，那么我不知道他们如何继续经营。我不喜欢 Uber 和类似的服务，但下次我肯定会使用类似的服务。
一颗星是因为跟踪应用程序让我能够做出取消班车的明智决定，他们立即退还了我的钱。否则我会说没有明星，因为他们未能完成他们应该做的一件事。
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