旅行
账户
Rman0****
More of an expensive photo shoot than interaction
Delphinus Punta Cancun的点评
点评：Delphinus Punta Cancun, located at the Hyatt Ziva resort, offers a well-organized dolphin experience, but there were several issues that made it less enjoyable than expected.
I visited on January 6, 2025, with my six-year-old son while staying at the Grand Fiesta Americana next door. When booking, we were told that someone would meet us at the Grand Fiesta Americana marina area to walk us over. However, no one showed up, so we walked to the Hyatt Ziva ourselves. When we arrived, my wife and son were stopped by security and told they couldn’t enter because they weren’t guests of the resort, even after explaining they were there for the dolphin excursion. I was able to find a staff member who eventually walked us to the right area, but this was an unnecessary hassle that could have been avoided with better communication.
Once we checked in, my son and I got ready while my wife was directed to a viewing area on the far side of the dolphin pool. We were told at booking that she could stand near us to take photos, but once we arrived, we were told otherwise. This seemed less about resort policy and more about pushing their professional photo sales. The cost for pictures was excessive—$189 USD for ten photos and over $200 USD for all photos.
The actual dolphin experience felt very short. We booked the “ride” package, which was supposed to include 15 activities plus a ride. While the ride itself was fun, it lasted about ten seconds. The other activities were also brief, including splashing, swimming next to the dolphin, a kiss, and touching them. We were also offered extra activities for an additional cost, which wasn’t mentioned when booking.
After returning home, I received an email offering to buy photos online. I purchased one for $31 USD, but when I got the download link, it was the wrong picture. I contacted them to fix the mistake, but they insisted it was the photo I selected, which wasn’t the case.
I’ve done dolphin experiences before that were included with catamaran trips, and those lasted longer with more time in the water. The pricing for photos at those locations was also much more reasonable.
Overall, I wouldn’t recommend this experience due to the short duration, the difficulty accessing the venue, overpriced photos, and poor customer service when trying to correct a mistake.
5/10
I visited on January 6, 2025, with my six-year-old son while staying at the Grand Fiesta Americana next door. When booking, we were told that someone would meet us at the Grand Fiesta Americana marina area to walk us over. However, no one showed up, so we walked to the Hyatt Ziva ourselves. When we arrived, my wife and son were stopped by security and told they couldn’t enter because they weren’t guests of the resort, even after explaining they were there for the dolphin excursion. I was able to find a staff member who eventually walked us to the right area, but this was an unnecessary hassle that could have been avoided with better communication.
Once we checked in, my son and I got ready while my wife was directed to a viewing area on the far side of the dolphin pool. We were told at booking that she could stand near us to take photos, but once we arrived, we were told otherwise. This seemed less about resort policy and more about pushing their professional photo sales. The cost for pictures was excessive—$189 USD for ten photos and over $200 USD for all photos.
The actual dolphin experience felt very short. We booked the “ride” package, which was supposed to include 15 activities plus a ride. While the ride itself was fun, it lasted about ten seconds. The other activities were also brief, including splashing, swimming next to the dolphin, a kiss, and touching them. We were also offered extra activities for an additional cost, which wasn’t mentioned when booking.
After returning home, I received an email offering to buy photos online. I purchased one for $31 USD, but when I got the download link, it was the wrong picture. I contacted them to fix the mistake, but they insisted it was the photo I selected, which wasn’t the case.
I’ve done dolphin experiences before that were included with catamaran trips, and those lasted longer with more time in the water. The pricing for photos at those locations was also much more reasonable.
Overall, I wouldn’t recommend this experience due to the short duration, the difficulty accessing the venue, overpriced photos, and poor customer service when trying to correct a mistake.
5/10
翻译：位于 Hyatt Ziva 度假村的 Delphinus Punta Cancun 提供了井然有序的海豚体验，但有几个问题让它没有想象中的那么愉快。
2025 年 1 月 6 日，我带着六岁的儿子来到了这里，当时住在隔壁的 Grand Fiesta Americana 酒店。预订时，我们被告知有人会在 Grand Fiesta Americana 码头区与我们会面，带我们过去。然而，没有人出现，所以我们自己步行去了 Hyatt Ziva 酒店。当我们到达时，我的妻子和儿子被保安拦住，并被告知他们不能进入，因为他们不是度假村的客人，即使他们解释说他们来这里是为了观看海豚。我找到了一名工作人员，他最终把我们带到了正确的区域，但这是一个不必要的麻烦，如果沟通得当，本可以避免。
我们办理入住手续后，我和儿子做好准备，而我的妻子则被带到了海豚池另一边的观景区。预订时，我们被告知她可以站在我们旁边拍照，但我们到达后，被告知不是这样。这似乎与度假村政策无关，而是为了推销他们的专业照片。照片费用过高——10 张照片 189 美元，所有照片超过 200 美元。
实际的海豚体验感觉很短暂。我们预订了“骑行”套餐，该套餐应该包括 15 项活动和一次骑行。虽然骑行本身很有趣，但持续了大约十秒钟。其他活动也很短暂，包括泼水、在海豚旁边游泳、亲吻和触摸它们。我们还被提供额外付费的额外活动，这在预订时没有提到。
回家后，我收到一封电子邮件，提供在线购买照片。我花 31 美元买了一张，但当我获得下载链接时，却发现是错误的照片。我联系他们纠正错误，但他们坚持说是我选的照片，但事实并非如此。
我以前也体验过双体船之旅中的海豚体验，这种体验持续时间更长，在水中待的时间更长。在这些地方拍照的价格也更合理。
总的来说，我不推荐这种体验，因为时间短、难以进入场地、照片价格过高，而且在试图纠正错误时客户服务很差。
5/10
2025 年 1 月 6 日，我带着六岁的儿子来到了这里，当时住在隔壁的 Grand Fiesta Americana 酒店。预订时，我们被告知有人会在 Grand Fiesta Americana 码头区与我们会面，带我们过去。然而，没有人出现，所以我们自己步行去了 Hyatt Ziva 酒店。当我们到达时，我的妻子和儿子被保安拦住，并被告知他们不能进入，因为他们不是度假村的客人，即使他们解释说他们来这里是为了观看海豚。我找到了一名工作人员，他最终把我们带到了正确的区域，但这是一个不必要的麻烦，如果沟通得当，本可以避免。
我们办理入住手续后，我和儿子做好准备，而我的妻子则被带到了海豚池另一边的观景区。预订时，我们被告知她可以站在我们旁边拍照，但我们到达后，被告知不是这样。这似乎与度假村政策无关，而是为了推销他们的专业照片。照片费用过高——10 张照片 189 美元，所有照片超过 200 美元。
实际的海豚体验感觉很短暂。我们预订了“骑行”套餐，该套餐应该包括 15 项活动和一次骑行。虽然骑行本身很有趣，但持续了大约十秒钟。其他活动也很短暂，包括泼水、在海豚旁边游泳、亲吻和触摸它们。我们还被提供额外付费的额外活动，这在预订时没有提到。
回家后，我收到一封电子邮件，提供在线购买照片。我花 31 美元买了一张，但当我获得下载链接时，却发现是错误的照片。我联系他们纠正错误，但他们坚持说是我选的照片，但事实并非如此。
我以前也体验过双体船之旅中的海豚体验，这种体验持续时间更长，在水中待的时间更长。在这些地方拍照的价格也更合理。
总的来说，我不推荐这种体验，因为时间短、难以进入场地、照片价格过高，而且在试图纠正错误时客户服务很差。
5/10
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
