旅行
账户
741hamisht
Excellent Customer Service
The Glasgow Royal Concert Hall的点评
点评：Due to a problem which turned out to be the fault of the concert promoter I had a really bad experience with attempting to buy tickets for a particular concert. The situation was made worse as we had never had any problems at all over the years we’ve been attending Glasgow Royal Concert Hall.
Now, putting this review into context, I was lucky enough to have created three different and successful companies over the last thirty-five or so years and the one thing I valued, above all, was our post sales customer support. The sales guys all were led to believe it was them but I knew that the best business we got was through retaining your customers and having them recommend the companies to other prospective customers. As a result our customer support people were well rewarded.
Susan, the manager at GRCH, needs to be treated the same way as she very successfully talked me down from a very high level of irritation. She did exactly what she needed to do and explained what had gone wrong in a methodical, calm manner and then also, to my surprise and, indeed, delight, managed to sort out the situation.
She is an absolute credit to the organisation and I would have employed her in a heartbeat if she’d ever applied to one of our companies.
This may be a different kind of review from normal on TripAdvisor but I’m hoping that it’s worthwhile for others to know that there’s a good team of people being led by an excellent manager at The GRCH.
Now, putting this review into context, I was lucky enough to have created three different and successful companies over the last thirty-five or so years and the one thing I valued, above all, was our post sales customer support. The sales guys all were led to believe it was them but I knew that the best business we got was through retaining your customers and having them recommend the companies to other prospective customers. As a result our customer support people were well rewarded.
Susan, the manager at GRCH, needs to be treated the same way as she very successfully talked me down from a very high level of irritation. She did exactly what she needed to do and explained what had gone wrong in a methodical, calm manner and then also, to my surprise and, indeed, delight, managed to sort out the situation.
She is an absolute credit to the organisation and I would have employed her in a heartbeat if she’d ever applied to one of our companies.
This may be a different kind of review from normal on TripAdvisor but I’m hoping that it’s worthwhile for others to know that there’s a good team of people being led by an excellent manager at The GRCH.
翻译：由于一个问题，后来发现是音乐会推广人的错，我在尝试购买某场音乐会的门票时遇到了非常糟糕的经历。情况变得更糟了，因为多年来我们一直在格拉斯哥皇家音乐厅演出，从来没有遇到过任何问题。
现在，把这篇评论放在上下文中，我很幸运在过去的三十五年左右的时间里创建了三家不同的成功公司，我最看重的一点就是我们的售后客户支持。销售人员都被误导相信这是他们造成的，但我知道，我们获得的最佳业务是通过留住客户并让他们向其他潜在客户推荐这些公司。因此，我们的客户支持人员得到了丰厚的回报。
GRCH 的经理 Susan 需要得到同样的对待，因为她非常成功地让我从非常恼火的情绪中平静下来。她做了她需要做的事情，以一种有条不紊、冷静的方式解释了出了什么问题，然后，令我惊讶的是，事实上，她设法解决了这个问题。
她为公司做出了巨大的贡献，如果她申请我们的公司，我会毫不犹豫地雇用她。
这可能与 TripAdvisor 上的普通评论不同，但我希望其他人知道，GRCH 有一支优秀的团队，由一位优秀的经理领导。
现在，把这篇评论放在上下文中，我很幸运在过去的三十五年左右的时间里创建了三家不同的成功公司，我最看重的一点就是我们的售后客户支持。销售人员都被误导相信这是他们造成的，但我知道，我们获得的最佳业务是通过留住客户并让他们向其他潜在客户推荐这些公司。因此，我们的客户支持人员得到了丰厚的回报。
GRCH 的经理 Susan 需要得到同样的对待，因为她非常成功地让我从非常恼火的情绪中平静下来。她做了她需要做的事情，以一种有条不紊、冷静的方式解释了出了什么问题，然后，令我惊讶的是，事实上，她设法解决了这个问题。
她为公司做出了巨大的贡献，如果她申请我们的公司，我会毫不犹豫地雇用她。
这可能与 TripAdvisor 上的普通评论不同，但我希望其他人知道，GRCH 有一支优秀的团队，由一位优秀的经理领导。
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