点评:Not worth it. My friend and I rented two bikes for 2hrs for a casual ride through Central Park. Approximately 30 minutes into our ride the chain on my bike malfunctioned. I immediately called in hopes of getting some assistance. The employee rudely told me to just fix it myself. After explaining that I didn’t know how to fix the chain her solution was for me to pay $25 for “roadside assistance”(more than I paid for the actual rental) and it would be 30-40 minutes before anyone would come. I decided not to pay
The quality of their equipment is very poor as even before starting our ride I noticed the bad condition of the tires. While walking our bikes back to the shop we started noticing other bikes from other rental companies that looked in much better condition.
Overall disappointed on the lack of customer service and overall quality of the equipment.
翻译:不值得。我和朋友租了两辆自行车,打算在中央公园悠闲地骑两个小时。骑了大约30分钟后,我的自行车链条坏了。我立即打电话寻求帮助。工作人员粗鲁地告诉我自己修吧。在解释说我不会修链条后,她让我支付25美元的“路边援助”(比我实际支付的租金还多),而且要30-40分钟才会有人来。我决定不付钱。
他们的设备质量很差,甚至在开始骑行之前,我就注意到轮胎的状况很差。当我们推着自行车回店的时候,我们开始注意到其他租赁公司的自行车看起来状况要好得多。
总的来说,我们对缺乏客户服务和设备的整体质量感到失望。