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Loch Ness, Glencoe, and the Highlands worst tour experience ever
Timberbush Tours Glasgow - Day Tours的点评
点评：The "Loch Ness, Glencoe & The Highlands from Glasgow" is one of the worst experiences I've had traveling in my life. Long post, but the summary points are:
1) Unpunctual
2) Huge group size for the same price of competitor's smaller groups
3) Lack of commentary
4) Tour did not follow itinerary
5) Deer feeding in some private property
6) No music, no warnings regarding road conditions.
1) Unpunctual. The tour started late, we received an email indicating a change in itinerary from 8:00am to 7:30am and that we should be at the meeting place at 7:15am. We thought it was great news, as we'd enjoy more sunlight. Nevertheless, the bus was late, arriving at 7:31am and making us wait for more than 15 minutes at low temperatures.
2) Huge group size. Even though the price is comparable to other, potentially better, competitors, the tour size was huge with 31 in the group. Competitors (Rabbies, for example) have tours with the same price and maximum 17 people, the only reason you should consider booking with this Bush is if no one else has bookings available, although in that case I'd suggest not even trying with this bush.
3) Lack of commentary. I wanna think that this tour was some sort of improvisation and we got just a random driver instead of a properly trained tour guide, because the only commentary provided along the road was "This is University of Glasgow with 30000 students", thank you, I guess. In general, it felt like we paid +£60 for just a very long ride in a bus. The driver never mentioned what was next on the itinerary, where we were headed, how long the drive would take. Except for one occasion we're he warned us that the next to bathroom was two hours away.
4) The tour didn't follow the itinerary. Because of the lack of commentary, you wouldn't know this unless you're actively checking in Google maps where you are. We were supposed to stop at Glencoe, which we didn't, save for a ~5 minute stop for a photo somewhere else. Lunch was supposed to be (according to the website itinerary) in Fort William, which also didn't happen; instead, we had lunch in Fort Augustus. There wasn't any commentary in any of these places, why is this place called Augustus? What happened in Glencoe? We dashed past Ben Nevis, but again, no commentary about it.
5) Deer feeding. Somewhere before Fort Augustus, the coach randomly stopped at the parking lot of a hotel to invite the tourists to feed a couple of deers that were next to the parking lot (See photos). Something not only inappropriate and harmful to the wildlife, but also forbidden according to at least two signs on the way to the parking lot.
6) There was no music, nothing related to Christmas, and not even warnings regarding road conditions. One poor passenger had to beg for the bus to stop, so she could throw up next to the road. After she recovered, the driver nonchalantly offered her paper bags. Compare this to a competitor like Rabbies that warned passengers beforehand of road conditions and offered sitting at at the front seat to mitigate any possible effects.
In conclusion, this was a horrendous experience that makes me wonder how Timberbush has such high ranking in trust pilot and will ensure that I'll never even consider booking a tour with this company.
1) Unpunctual
2) Huge group size for the same price of competitor's smaller groups
3) Lack of commentary
4) Tour did not follow itinerary
5) Deer feeding in some private property
6) No music, no warnings regarding road conditions.
1) Unpunctual. The tour started late, we received an email indicating a change in itinerary from 8:00am to 7:30am and that we should be at the meeting place at 7:15am. We thought it was great news, as we'd enjoy more sunlight. Nevertheless, the bus was late, arriving at 7:31am and making us wait for more than 15 minutes at low temperatures.
2) Huge group size. Even though the price is comparable to other, potentially better, competitors, the tour size was huge with 31 in the group. Competitors (Rabbies, for example) have tours with the same price and maximum 17 people, the only reason you should consider booking with this Bush is if no one else has bookings available, although in that case I'd suggest not even trying with this bush.
3) Lack of commentary. I wanna think that this tour was some sort of improvisation and we got just a random driver instead of a properly trained tour guide, because the only commentary provided along the road was "This is University of Glasgow with 30000 students", thank you, I guess. In general, it felt like we paid +£60 for just a very long ride in a bus. The driver never mentioned what was next on the itinerary, where we were headed, how long the drive would take. Except for one occasion we're he warned us that the next to bathroom was two hours away.
4) The tour didn't follow the itinerary. Because of the lack of commentary, you wouldn't know this unless you're actively checking in Google maps where you are. We were supposed to stop at Glencoe, which we didn't, save for a ~5 minute stop for a photo somewhere else. Lunch was supposed to be (according to the website itinerary) in Fort William, which also didn't happen; instead, we had lunch in Fort Augustus. There wasn't any commentary in any of these places, why is this place called Augustus? What happened in Glencoe? We dashed past Ben Nevis, but again, no commentary about it.
5) Deer feeding. Somewhere before Fort Augustus, the coach randomly stopped at the parking lot of a hotel to invite the tourists to feed a couple of deers that were next to the parking lot (See photos). Something not only inappropriate and harmful to the wildlife, but also forbidden according to at least two signs on the way to the parking lot.
6) There was no music, nothing related to Christmas, and not even warnings regarding road conditions. One poor passenger had to beg for the bus to stop, so she could throw up next to the road. After she recovered, the driver nonchalantly offered her paper bags. Compare this to a competitor like Rabbies that warned passengers beforehand of road conditions and offered sitting at at the front seat to mitigate any possible effects.
In conclusion, this was a horrendous experience that makes me wonder how Timberbush has such high ranking in trust pilot and will ensure that I'll never even consider booking a tour with this company.
翻译：“从格拉斯哥出发的尼斯湖、格伦科和高地”是我一生中最糟糕的旅行经历之一。帖子很长，但总结要点是：
1）不准时
2) 团体规模庞大，价格与竞争对手较小团体的价格相同
3）缺乏评论
4) 行程未按行程安排
5）鹿在一些私人领地上进食
6）没有音乐，没有有关路况的警告。
1）不守时。旅行开始得很晚，我们收到一封电子邮件，表明行程从上午 8:00 更改为上午 7:30，我们应该在上午 7:15 到达集合地点。我们认为这是个好消息，因为我们可以享受更多的阳光。然而，巴士迟到了，早上7点31分到达，让我们在低温下等了15分钟以上。
2）群体规模庞大。尽管价格与其他可能更好的竞争对手相当，但旅行团规模庞大，共有 31 人。竞争对手（例如 Rabbies）的旅行价格相同且最多 17 人，您应该考虑通过此布什预订的唯一原因是如果没有其他人可以预订，尽管在这种情况下我建议不要尝试使用此布什衬套。
3）缺乏评论。我想这次旅行是某种即兴创作，我们只是随机安排了一名司机，而不是训练有素的导游，因为沿路提供的唯一评论是“这是拥有 30000 名学生的格拉斯哥大学”，谢谢，我猜测。总的来说，感觉就像我们花了 60 英镑乘坐长途巴士一样。司机从未提及接下来的行程，我们要去哪里，开车需要多长时间。除了一次，他警告我们隔壁的浴室距离酒店有两个小时的路程。
4）行程不按行程安排。由于缺乏评论，除非您主动查看 Google 地图您所在的位置，否则您不会知道这一点。我们本来应该在格伦科停留，但我们没有，只在其他地方停留了约 5 分钟拍照。午餐本来应该在威廉堡（根据网站行程），但也没有发生；相反，我们在奥古斯都堡吃了午餐。这些地方都没有任何注释，为什么这个地方叫奥古斯都？格伦科发生了什么？我们冲过本尼维斯山，但同样没有对此发表任何评论。
5）喂鹿。在奥古斯都堡之前的某个地方，巴士随机停在一家酒店的停车场，邀请游客去喂停车场旁边的几只鹿（见图）。不仅对野生动物不合适且有害，而且根据前往停车场的路上至少有两个标志，禁止做这些事情。
6）没有音乐，没有任何与圣诞节有关的内容，甚至没有有关路况的警告。一位可怜的乘客不得不乞求公交车停下来，这样她就可以呕吐在路边。她回过神来后，司机漫不经心地把纸袋递给了她。与此相比，Rabbies 等竞争对手会提前警告乘客路况，并主动提供坐在前排座位以减轻任何可能的影响。
总之，这是一次可怕的经历，让我想知道 Timberbush 如何在信任飞行员中拥有如此高的排名，并且将确保我永远不会考虑在这家公司预订旅行。
1）不准时
2) 团体规模庞大，价格与竞争对手较小团体的价格相同
3）缺乏评论
4) 行程未按行程安排
5）鹿在一些私人领地上进食
6）没有音乐，没有有关路况的警告。
1）不守时。旅行开始得很晚，我们收到一封电子邮件，表明行程从上午 8:00 更改为上午 7:30，我们应该在上午 7:15 到达集合地点。我们认为这是个好消息，因为我们可以享受更多的阳光。然而，巴士迟到了，早上7点31分到达，让我们在低温下等了15分钟以上。
2）群体规模庞大。尽管价格与其他可能更好的竞争对手相当，但旅行团规模庞大，共有 31 人。竞争对手（例如 Rabbies）的旅行价格相同且最多 17 人，您应该考虑通过此布什预订的唯一原因是如果没有其他人可以预订，尽管在这种情况下我建议不要尝试使用此布什衬套。
3）缺乏评论。我想这次旅行是某种即兴创作，我们只是随机安排了一名司机，而不是训练有素的导游，因为沿路提供的唯一评论是“这是拥有 30000 名学生的格拉斯哥大学”，谢谢，我猜测。总的来说，感觉就像我们花了 60 英镑乘坐长途巴士一样。司机从未提及接下来的行程，我们要去哪里，开车需要多长时间。除了一次，他警告我们隔壁的浴室距离酒店有两个小时的路程。
4）行程不按行程安排。由于缺乏评论，除非您主动查看 Google 地图您所在的位置，否则您不会知道这一点。我们本来应该在格伦科停留，但我们没有，只在其他地方停留了约 5 分钟拍照。午餐本来应该在威廉堡（根据网站行程），但也没有发生；相反，我们在奥古斯都堡吃了午餐。这些地方都没有任何注释，为什么这个地方叫奥古斯都？格伦科发生了什么？我们冲过本尼维斯山，但同样没有对此发表任何评论。
5）喂鹿。在奥古斯都堡之前的某个地方，巴士随机停在一家酒店的停车场，邀请游客去喂停车场旁边的几只鹿（见图）。不仅对野生动物不合适且有害，而且根据前往停车场的路上至少有两个标志，禁止做这些事情。
6）没有音乐，没有任何与圣诞节有关的内容，甚至没有有关路况的警告。一位可怜的乘客不得不乞求公交车停下来，这样她就可以呕吐在路边。她回过神来后，司机漫不经心地把纸袋递给了她。与此相比，Rabbies 等竞争对手会提前警告乘客路况，并主动提供坐在前排座位以减轻任何可能的影响。
总之，这是一次可怕的经历，让我想知道 Timberbush 如何在信任飞行员中拥有如此高的排名，并且将确保我永远不会考虑在这家公司预订旅行。
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