旅行
账户
martak344
Frustrating
Nour Wellbeing Dahab的点评
点评：One morning at 10:30 I asked for a massage for next day. They got to me 4:15pm saying that the masseur would be available at 8am next day only and that they needed an upfront payment. There was no mention of this when requesting the massage, I could have just left the money with them. I was unable to get to the centre again that day, and had nobody to send the money with as they suggested. When I suggested they come pick the money up, they said they were unable to do this either. There was a client available, a masseur available, a place available, they just forgot to mention the very important rule that broke the deal here, the upfront payment. They told me (when I could not leave work to get to them) that they did not allow payment after massage, not even in this situation they created. That left an unhappy client with no massage, a masseur with free time, and a centre with no profit. And whoever managed this, they could not even say sorry for their own mistake.
EDIT: 4 days later, I received a Google review request from Nour Wellebing, saying they hope I enjoyed my massage in their center. Well I most certainly did not, as they did not provide me with any. This just shows the lack of basic concept of customer care. Why, why send a massage review request to someone who is pissed off at them because she could not have a massage with them? All because of their not timely communicating their rules that must be adhered to at all times? This is absurd.
EDIT: 4 days later, I received a Google review request from Nour Wellebing, saying they hope I enjoyed my massage in their center. Well I most certainly did not, as they did not provide me with any. This just shows the lack of basic concept of customer care. Why, why send a massage review request to someone who is pissed off at them because she could not have a massage with them? All because of their not timely communicating their rules that must be adhered to at all times? This is absurd.
翻译：一天早上 10:30，我要求第二天再做一次按摩。下午 4:15，他们联系我，说按摩师第二天早上 8 点才有空，而且需要预付款。要求按摩时没有提到这一点，我本可以把钱留给他们。那天我无法再去中心，也没有人像他们建议的那样把钱寄给他们。当我建议他们来取钱时，他们说他们也无法这样做。有客户、有按摩师、有位置，他们只是忘了提到破坏交易的非常重要的规则，即预付款。他们告诉我（当我不能离开工作去找他们时），他们不允许按摩后付款，即使是在他们造成的这种情况下也不行。这导致不满意的客户没有按摩，按摩师有空闲时间，中心没有利润。无论是谁造成的，他们甚至不能为自己的错误道歉。
编辑：4 天后，我收到了 Nour Wellebing 发来的 Google 评论请求，他们说希望我享受他们中心的按摩。但我肯定没有，因为他们没有给我提供任何服务。这说明他们缺乏基本的客户服务概念。为什么要向一个因为不能接受他们的按摩而生气的人发送按摩评论请求？都是因为他们没有及时传达必须始终遵守的规则？这太荒谬了。
编辑：4 天后，我收到了 Nour Wellebing 发来的 Google 评论请求，他们说希望我享受他们中心的按摩。但我肯定没有，因为他们没有给我提供任何服务。这说明他们缺乏基本的客户服务概念。为什么要向一个因为不能接受他们的按摩而生气的人发送按摩评论请求？都是因为他们没有及时传达必须始终遵守的规则？这太荒谬了。
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