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Check your bill carefully, they will try to trick you!
S.S. Rotterdam的点评
点评：Stayed at SS Rotterdam one night about a week ago and had lunch and dinner there. My husband took a tour of the boat and was very happy with it. The room, the boat itself and the food were amazing. However, the bill was wrong at dinner when they added a dish we had not ordered.
My husband and I were there with two friends and we had two rooms booked, I had booked both rooms. A few days before we checked in, they reserved money for both rooms from my card. They said we would get this money back, nothing strange so far.
Since we were two different groups, we chose to pay for the rooms with two other cards. After we checked out, they still withdrew money for one reservation even though we had already paid for the rooms at check-in.
Despite several emails with the hotel and despite the fact that I sent screenshots with receipts on all payments, they refuse to give back the money. Now they have stopped responding to my emails. I am an experienced traveler and have never experienced anything like this in any hotel I have stayed at.
Choose another hotel!
My husband and I were there with two friends and we had two rooms booked, I had booked both rooms. A few days before we checked in, they reserved money for both rooms from my card. They said we would get this money back, nothing strange so far.
Since we were two different groups, we chose to pay for the rooms with two other cards. After we checked out, they still withdrew money for one reservation even though we had already paid for the rooms at check-in.
Despite several emails with the hotel and despite the fact that I sent screenshots with receipts on all payments, they refuse to give back the money. Now they have stopped responding to my emails. I am an experienced traveler and have never experienced anything like this in any hotel I have stayed at.
Choose another hotel!
翻译：大约一周前，我在鹿特丹号游轮（SS Rotterdam）住了一晚，在那里吃了午餐和晚餐。我丈夫参观了游轮，非常满意。房间、游轮本身和食物都很棒。然而，晚餐时，他们加了一道我们没点的菜，账单错了。
我和丈夫与两个朋友一起在那里，我们预订了两间房，而我两间都订了。入住前几天，他们从我的卡里扣了两间房的钱。他们说可以退还这笔钱，目前为止没有什么奇怪的。
由于我们分属不同的团体，我们选择用另外两张卡支付房费。退房后，他们仍然扣了一笔预订的钱，尽管我们在入住时已经付了房费。
尽管我多次与酒店沟通，并发送了所有付款的收据截图，但他们仍然拒绝退还这笔钱。现在他们已经不再回复我的电子邮件了。我是一位经验丰富的旅行者，在我住过的任何酒店都没有遇到过类似的情况。
选择其他酒店！
我和丈夫与两个朋友一起在那里，我们预订了两间房，而我两间都订了。入住前几天，他们从我的卡里扣了两间房的钱。他们说可以退还这笔钱，目前为止没有什么奇怪的。
由于我们分属不同的团体，我们选择用另外两张卡支付房费。退房后，他们仍然扣了一笔预订的钱，尽管我们在入住时已经付了房费。
尽管我多次与酒店沟通，并发送了所有付款的收据截图，但他们仍然拒绝退还这笔钱。现在他们已经不再回复我的电子邮件了。我是一位经验丰富的旅行者，在我住过的任何酒店都没有遇到过类似的情况。
选择其他酒店！
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