旅行
账户
Susan P
Employees turn bad situation around
Alcantara Vineyards and Winery的点评
点评：It's hard to decide how to rate because of the situation but because of the two awesome employees that fixed the almost disastrous visit, I'll do 5 star because it's not fair that one person (manager) ruins a place. We had friends from Canada come in and of course, we wanted to take them to a local winery. One couple had already been here and liked it, not my first place to go but close to our campground. We went on Valentine's Day, we got there before the two tour groups but decided to wait to order after them. One coupe, not familiar with wine asked my opinion, they didn't like dry, I said I thought most AZ red was dry but I'm sure the people who work here would guide them in the right direction. Wow, was I wrong. We were all in line (waited until tour group was done), our guests said we would like a flight but don't want dry-the MANAGER said I can't choose your wines-our guests say we don't know anything about wines, we just don't want dry, the MANAGER says just read the menu. Wow. Myself and the other couple ordered sangria but I knew we were about to guzzle and go. We went back to the table and were about to leave but two amazing employees came over and honestly I don't know how but fixed the situation, not by throwing money or comps at us but by their genuine customer service. In my opinion, I understand there are good managers, but maybe if they are not customer service oriented keep them away from the public because this review, would be a very negative one if not for the two lovely ladies who rectified the situation.
翻译：由于情况特殊，很难决定如何评价，但是因为有两位出色的员工解决了这次几乎是灾难性的访问，我会给 5 星，因为一个人（经理）毁了一个地方是不公平的。我们有来自加拿大的朋友来这里，当然，我们想带他们去当地的一家酿酒厂。有一对夫妇已经来过这里并且很喜欢它，这不是我去的第一个地方，但离我们的营地很近。我们是情人节那天去的，在两个旅游团之前到的，但决定等他们之后再点菜。一位不熟悉葡萄酒的人问我的意见，他们不喜欢干型葡萄酒，我说我认为大多数 AZ 红酒都是干型的，但我相信在这里工作的人会给他们正确的指导。哇，我错了。我们都在排队（等到旅行团散去），我们的客人说我们想要一杯鸡尾酒但不要干型的——经理说我不能选择你们的葡萄酒——我们的客人说我们对葡萄酒一无所知，我们只是不要干型的，经理说只要看菜单就可以了。哇。我和另一对夫妇点了桑格利亚汽酒，但我知道我们马上就要狂饮而尽了。我们回到餐桌旁正要离开，这时两位出色的员工走了过来，老实说，我不知道他们是怎么解决这个问题的，不是通过给我们钱或补偿，而是通过他们真诚的客户服务。在我看来，我知道有好的经理，但如果他们不以客户服务为导向，也许就不要让他们接触公众，因为如果没有两位可爱的女士纠正了这种情况，这篇评论将是非常负面的。
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