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Dive schedule not delivered due to an engine/shaft problem on the vessel.
Solitude One的点评
点评：This company and its owner Miki Mori is a total disappointment and a disgrace to the diving and liveaboard industry. We did the trip to Helens Reef on 28 January 2023. It was supposed to be a 13N 11D dive schedule advertised and sold on their website. However, due to a problem with the boat shaft/ engine, the cruising speed of the vessel was limited to 8 knots instead of 14 knots resulting in longer travel times and less diving time. The entire charter have provided negative feedback to the Solitude on our return and whilst on the trip and it’s owner Miki Mori who acknowledged the boat engine problem (I have a letter from them acknowledging this which I can upload provide or print) refuses to be fair or reasonable and offer any useable compensation. This trip was $6000+ per person with 25% of the dive schedule not delivered due to an engine problem which the solitude boat owners were aware of before leaving the dock. I absolutely do not recommend this boat or company. Their customer service and ethics to their customers and the dive industry are disgraceful and beyond disappointing. They are more Interested in money making and profits than considering their reputation or paying customers. With an already compromised dive schedule and engine problem, the solitude continued to divert to islands on route back to Palau to deliver supplies it was carrying which was financially lucrative to them and even further compromised its dive schedule and paying guests. Plus continued to also charge a extra daily fuel surcharge for every day of the charter! When a whole charter of well traveled, experienced and reasonable divers complains - there is a real problem. The solitude one and Miki Mori have tried to say the loss of dive days was weather related which it was not. As scuba divers, we will all make allowances for unpredicted weather but we shouldn’t be expected to make allowances for a vessel engine failing being the result of lost dive scheduled days and be expected to suffer the financial consequences. Even more so when those paying guests have shown loyalty and commitment to keeping bookings with this company from before the through covid. It would be nice to see the same respect back. All this company have been asked to be is reasonable and fair and they have totally let down it’s guests, it’s boat and reputation. If you are considering a liveaboard in Palau or Philippines - there are plenty of better and cheaper choices with really good and reputable companies. I don’t recommend this one on the basis of their ethics and how they treat their customers. This boat sells itineraries it can’t deliver. In most cases if something was sold and was broken or what you purchased was not what was advertised - this is a mis sale and people would be entitled to at least a partial refund or compensation. The whole charter asked for a reasonable figure which didn’t even represent the 25% loss of the dive schedule to account for the full board which was provided on the boat on those travel days - we have been reasonable and fair and considerate. This company is not even acknowledging our request or even prepared to offer any fair response. Very disappointing.
翻译：这家公司及其所有者 Miki Mori 对潜水和船宿行业来说是一个彻底的失望和耻辱。我们于 2023 年 1 月 28 日进行了海伦斯礁之旅。这应该是在他们的网站上宣传和销售的 13N 11D 潜水时间表。然而，由于船轴/发动机出现问题，船只的巡航速度被限制在 8 节而不是 14 节，导致更长的旅行时间和更少的潜水时间。整个租船合同在我们返回时和旅途中对 Solitude 提供了负面反馈，它的所有者 Miki Mori 承认船引擎问题（我有一封他们的来信承认这一点，我可以上传提供或打印）拒绝公平或合理并提供任何可用的补偿。这次旅行每人 6000 美元以上，由于发动机问题，25% 的潜水计划没有交付，孤独的船主在离开码头前就知道了。我绝对不推荐这艘船或公司。他们对客户和潜水行业的客户服务和道德是可耻的，令人失望。他们对赚钱和利润更感兴趣，而不是考虑他们的声誉或付费客户。由于潜水时间表和引擎问题已经受到影响，孤独继续转移到返回帕劳的途中的岛屿，以运送它所携带的物资，这对他们来说在经济上有利可图，甚至进一步损害了它的潜水时间表和付费客人。 Plus续租的每一天还额外收取每日燃油附加费！当一整套包租的游历丰富、经验丰富且通情达理的潜水员抱怨时——这才是真正的问题。 The solitude one 和 Miki Mori 曾试图说潜水日的减少与天气有关，但事实并非如此。作为水肺潜水员，我们都会为不可预测的天气留出余地，但我们不应该为船舶发动机故障留出余地，这是由于失去潜水预定天数而导致的，并且预计会遭受经济后果。更重要的是，当那些付费客人表现出忠诚度并承诺从 covid 之前一直在这家公司进行预订时。很高兴看到同样的尊重。这家公司被要求做到的一切都是合理和公平的，他们完全辜负了它的客人、它的船和声誉。如果您正在考虑在帕劳或菲律宾的船宿 - 有很多更好、更便宜的选择，这些公司都是非常优秀和信誉良好的公司。基于他们的道德规范以及他们对待客户的方式，我不推荐这个。这艘船出售它无法提供的行程。在大多数情况下，如果某物已售出并损坏，或者您购买的不是广告宣传的东西——这就是错误销售，人们至少有权获得部分退款或赔偿。整个章程要求一个合理的数字，这个数字甚至不代表潜水计划的 25% 损失，以说明在那些旅行日船上提供的全食宿——我们一直是合理、公平和体贴的。该公司甚至不承认我们的要求，甚至不准备提供任何公平的回应。非常失望。
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