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Garden Wing Café at Newport: A Long-Desired Experience Turned Frustrating
Newport World Resorts的点评
点评：Yesterday, November 24, my friend and I visited Newport City to watch Wicked. We initially considered cinemas like the Director’s Club at Conrad and SM MOA, but they were already fully booked. After the movie, I decided to bring my friend to the Garden Wing Café, a place I’ve been wanting to try for so long every time I visit Newport.
When we arrived, the restaurant wasn’t very busy—by my count, about 10 tables were vacant. There didn’t seem to be any reception staff to greet us, so I had to get the attention of a female staff member, who I assume was a supervisor based on her uniform. She noticed us and led us to our table, but without any greeting, smile, or even a word. This was unusual for a property like Newport, and I’m unsure if the café is under Maxims Hotel.
We requested to sit at the table near the piano. The same female staff member simply placed the menus on the table without saying anything, such as, “Is this table comfortable for you?” or “Here’s your menu; enjoy your stay.”
While browsing the menu, we asked for water, which was promptly served by a staff member named Robert (according to his nameplate). He then asked, “Are you ready to order?” I replied, “Yes,” but he abruptly turned away to assist another table with their takeout. We waited patiently, but when it took a while, I sought assistance from the female supervisor who had seated us earlier. To my surprise, instead of taking our order, she called for Robert from behind the cashier podium. What bothered me was her pointing her index finger at me while gesturing to Robert. I initially thought it was an absent-minded gesture, but she continued to point at me while calling him.
As a hotelier, I found this gesture offensive and unprofessional. I wasn’t expecting VIP treatment, just efficient and courteous service. This experience left me frustrated, and while we finished our food because we were hungry, I had already lost my appetite.
Throughout our meal, no one offered to refill our water. When I asked another waiter to clear our plates and for a toothpick, he simply looked at me but didn’t approach our table. It seemed like the staff were uninterested in assisting us. Ultimately, we waited for Robert to bring the toothpick.
When we asked for the bill, Robert finally cleared our table, but even then, he didn’t offer to refill our water. By that point, we just wanted to leave. As we exited, the same female staff member didn’t smile or say anything.
The entire experience was disappointing.
Here’s a picture of the female supervisor on the phone—definitely deserves a raise for her outstanding multitasking skills.
When we arrived, the restaurant wasn’t very busy—by my count, about 10 tables were vacant. There didn’t seem to be any reception staff to greet us, so I had to get the attention of a female staff member, who I assume was a supervisor based on her uniform. She noticed us and led us to our table, but without any greeting, smile, or even a word. This was unusual for a property like Newport, and I’m unsure if the café is under Maxims Hotel.
We requested to sit at the table near the piano. The same female staff member simply placed the menus on the table without saying anything, such as, “Is this table comfortable for you?” or “Here’s your menu; enjoy your stay.”
While browsing the menu, we asked for water, which was promptly served by a staff member named Robert (according to his nameplate). He then asked, “Are you ready to order?” I replied, “Yes,” but he abruptly turned away to assist another table with their takeout. We waited patiently, but when it took a while, I sought assistance from the female supervisor who had seated us earlier. To my surprise, instead of taking our order, she called for Robert from behind the cashier podium. What bothered me was her pointing her index finger at me while gesturing to Robert. I initially thought it was an absent-minded gesture, but she continued to point at me while calling him.
As a hotelier, I found this gesture offensive and unprofessional. I wasn’t expecting VIP treatment, just efficient and courteous service. This experience left me frustrated, and while we finished our food because we were hungry, I had already lost my appetite.
Throughout our meal, no one offered to refill our water. When I asked another waiter to clear our plates and for a toothpick, he simply looked at me but didn’t approach our table. It seemed like the staff were uninterested in assisting us. Ultimately, we waited for Robert to bring the toothpick.
When we asked for the bill, Robert finally cleared our table, but even then, he didn’t offer to refill our water. By that point, we just wanted to leave. As we exited, the same female staff member didn’t smile or say anything.
The entire experience was disappointing.
Here’s a picture of the female supervisor on the phone—definitely deserves a raise for her outstanding multitasking skills.
翻译：昨天，11 月 24 日，我和朋友来到纽波特市观看《魔法坏女巫》。我们最初考虑过 Conrad 的 Director’s Club 和 SM MOA 等电影院，但这些电影院已经客满了。看完电影后，我决定带朋友去 Garden Wing Café，这是我每次去纽波特都想去的地方。
我们到达时，餐厅不是很忙——据我统计，大约有 10 张桌子是空的。似乎没有接待人员来迎接我们，所以我不得不引起一位女工作人员的注意，根据她的制服，我猜她是主管。她注意到了我们，把我们带到我们的桌子旁，但没有打招呼、微笑，甚至没有说一句话。对于纽波特这样的酒店来说，这种情况很不寻常，我不确定这家咖啡馆是否位于 Maxims Hotel 酒店下面。
我们要求坐在钢琴旁边的桌子旁。同一位女工作人员只是把菜单放在桌子上，什么也没说，比如“这张桌子您坐得舒服吗？”或“这是您的菜单，祝您用餐愉快。”
浏览菜单时，我们要了水，一位名叫罗伯特（Robert）的工作人员（根据他的名牌）迅速为我们送来了水。然后他问：“您准备好点餐了吗？”我回答说：“是的”，但他突然转身去帮助另一桌客人拿外卖。我们耐心等待，但等了一会儿，我向之前为我们安排座位的女主管寻求帮助。令我惊讶的是，她没有为我们点餐，而是从收银台后面叫来了罗伯特。让我感到困扰的是，她一边向罗伯特打手势，一边用食指指着我。我最初以为这是心不在焉的手势，但她一边叫他，一边继续指着我。
作为酒店经营者，我觉得这个手势令人反感，不专业。我并不期待贵宾待遇，只期待高效、礼貌的服务。这次经历让我很沮丧，虽然我们因为饥饿吃完了食物，但我已经没胃口了。
整个用餐过程中，没有人主动给我们续水。当我要求另一位服务员清理盘子并拿牙签时，他只是看着我，但没有走到我们的桌子旁。员工似乎对帮助我们不感兴趣。最后，我们等着罗伯特拿牙签过来。
当我们要账单时，罗伯特终于清理了我们的桌子，但即便如此，他也没有主动给我们续水。到那时，我们只想离开。当我们离开时，同一位女员工没有微笑或说什么。
整个体验令人失望。
这是女主管在打电话的照片——她出色的多任务处理能力绝对值得加薪。
我们到达时，餐厅不是很忙——据我统计，大约有 10 张桌子是空的。似乎没有接待人员来迎接我们，所以我不得不引起一位女工作人员的注意，根据她的制服，我猜她是主管。她注意到了我们，把我们带到我们的桌子旁，但没有打招呼、微笑，甚至没有说一句话。对于纽波特这样的酒店来说，这种情况很不寻常，我不确定这家咖啡馆是否位于 Maxims Hotel 酒店下面。
我们要求坐在钢琴旁边的桌子旁。同一位女工作人员只是把菜单放在桌子上，什么也没说，比如“这张桌子您坐得舒服吗？”或“这是您的菜单，祝您用餐愉快。”
浏览菜单时，我们要了水，一位名叫罗伯特（Robert）的工作人员（根据他的名牌）迅速为我们送来了水。然后他问：“您准备好点餐了吗？”我回答说：“是的”，但他突然转身去帮助另一桌客人拿外卖。我们耐心等待，但等了一会儿，我向之前为我们安排座位的女主管寻求帮助。令我惊讶的是，她没有为我们点餐，而是从收银台后面叫来了罗伯特。让我感到困扰的是，她一边向罗伯特打手势，一边用食指指着我。我最初以为这是心不在焉的手势，但她一边叫他，一边继续指着我。
作为酒店经营者，我觉得这个手势令人反感，不专业。我并不期待贵宾待遇，只期待高效、礼貌的服务。这次经历让我很沮丧，虽然我们因为饥饿吃完了食物，但我已经没胃口了。
整个用餐过程中，没有人主动给我们续水。当我要求另一位服务员清理盘子并拿牙签时，他只是看着我，但没有走到我们的桌子旁。员工似乎对帮助我们不感兴趣。最后，我们等着罗伯特拿牙签过来。
当我们要账单时，罗伯特终于清理了我们的桌子，但即便如此，他也没有主动给我们续水。到那时，我们只想离开。当我们离开时，同一位女员工没有微笑或说什么。
整个体验令人失望。
这是女主管在打电话的照片——她出色的多任务处理能力绝对值得加薪。
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