点评:We booked a package 1 - Nadi Tour
Includes: temple tour, fruit markets, sleeping giant gardens and mud pools for $160pp.
We were picked up in a black 10 seater van with sticky plastic lined seats. The driver continuously over- revved the vehicle. A very annoying and uncomfortable experience.
The driver took us shopping to waste 30mins and get cash out as we were only then told we must pay in cash. At the time of booking we were told we could pay by card.
There was 2 other couples on our bus (6people total) doing 2 different tours so we were to wait in the van whilst they did village tour. Another couple were to wait in the van whilst we did the mud pools tour but we never made it there…..
The road approaching the sleeping giant gardens and mud pools was flooded. We were later informed other tours leaving at the same time were given the option to have there tour cancelled as it was known the road was flooded therefore the 2 main tourist attractions could not be reached.
We were offered a small refund but we argued for 50% refund at minimum since we only saw 2/4 of the tour list. We finally got 50% back and returned to our resort frustrated that we have lost 5 hours of our day.
Overall: poor communication, poor driving.
翻译:我们订的是套餐1——纳迪之旅
包括:寺庙之旅、水果市场、沉睡的巨型花园和泥浆池,每人 160 美元。
我们乘坐一辆黑色 10 座面包车来接我们,面包车的座位上有粘性塑料衬里。司机不断超速行驶。一次非常烦人和不舒服的经历。
司机带我们去购物,浪费了30分钟才取出现金,因为我们才被告知必须用现金支付。预订时我们被告知可以用卡付款。
我们的巴士上还有另外 2 对夫妇(总共 6 人)正在进行 2 个不同的旅行,所以当他们进行乡村旅行时我们要在面包车里等待。当我们进行泥浆池之旅时,另一对夫妇要在货车里等待,但我们从未到达那里……
通往沉睡的巨型花园和泥浆池的道路被洪水淹没。后来我们得知,同时出发的其他旅行团可以选择取消那里的旅行,因为已知道路被洪水淹没,因此无法到达两个主要旅游景点。
我们获得了小额退款,但我们主张至少退款 50%,因为我们只看到了 2/4 的旅游团。我们终于拿到了 50% 的退款,然后沮丧地回到了度假村,因为我们一天中浪费了 5 个小时的时间。
总体而言:沟通不佳,驾驶不佳。