旅行
账户
heyyalllove
Disappointing
FastCat的点评
点评：We went during the holy week and understandably can be extremely busy. Our trip was Bacolod to Dumangas and vv. We arrived early for the 6am trip (4:15am) so that we can secure tickets. Mind you, we went the day before to purchase tickets in advance but were not allowed to do so (again, can understand, if this was their protocol). When we got there, they've asked us to queue. However, they've totally disregarded the queue and started letting people get ahead. There were people who've made online bookings and were prioritized. This was not explained to us when we went there the day before, that we could book online.
Towards the end, there were four vehicles waiting to be loaded but apparently, they only had two spaces left. One of the staff 'chose' which two can go, totally disregarding again the car owners in queue. He had to be reprimanded by one angry customer to change his mind.
In the end, we weren't able to get seats for the 6am trip due to them very disorganized. There were loads of angry customers as the queue was not respected at all.
The boat was late as well. And for the 10am trip, we left at around 11:30. I understand that this can be due to safety checks, etc, however, there was no advice/announcement/apology whatsoever for the incovenience. They just didn't care about people's time, expecting people to just accept that this is how it's done.
It was the same for our trip home, very delayed, staff at the counter apparently allocated the same set of seat numbers to two different groups (double booked) and had to re-do things. The trip was for 5pm and we left at 7:30pm. Again, no announcement/advice/apology. I don't understand how this is just tolerated and the management just don't do anything about this.
I'm giving this two stars because the saving grace is the crew aboard. Very helpful and accommodating. If not for them, this would be a one star rating.
Towards the end, there were four vehicles waiting to be loaded but apparently, they only had two spaces left. One of the staff 'chose' which two can go, totally disregarding again the car owners in queue. He had to be reprimanded by one angry customer to change his mind.
In the end, we weren't able to get seats for the 6am trip due to them very disorganized. There were loads of angry customers as the queue was not respected at all.
The boat was late as well. And for the 10am trip, we left at around 11:30. I understand that this can be due to safety checks, etc, however, there was no advice/announcement/apology whatsoever for the incovenience. They just didn't care about people's time, expecting people to just accept that this is how it's done.
It was the same for our trip home, very delayed, staff at the counter apparently allocated the same set of seat numbers to two different groups (double booked) and had to re-do things. The trip was for 5pm and we left at 7:30pm. Again, no announcement/advice/apology. I don't understand how this is just tolerated and the management just don't do anything about this.
I'm giving this two stars because the saving grace is the crew aboard. Very helpful and accommodating. If not for them, this would be a one star rating.
翻译：我们是在圣周期间去的，可以理解的是，那里非常繁忙。我们的行程是从巴科洛德到杜曼加斯，然后再到杜曼加斯。我们很早就到了，赶上了 6 点的车（凌晨 4:15），这样我们就可以买到票了。请注意，我们前一天就去提前买票了，但不允许这样做（同样，如果这是他们的规定，我可以理解）。当我们到达那里时，他们要求我们排队。然而，他们完全无视排队，开始让人们先行。有些人已经在网上预订了，并获得了优先权。前一天我们去的时候，并没有人告诉我们，我们可以在网上预订。
快到终点时，有四辆车在等着装车，但显然他们只剩下两个车位了。其中一名工作人员“选择”了哪两辆车可以上车，完全无视排队的车主。他不得不被一名愤怒的顾客训斥，才改变了主意。
最后，我们没能买到 6 点的车位，因为他们组织非常混乱。由于排队根本得不到尊重，很多顾客都很生气。
船也晚点了。我们本来是上午 10 点出发的，但大约 11:30 才出发。我知道这可能是由于安全检查等原因，但是，对于给您带来的不便，他们没有给出任何建议/通知/道歉。他们根本不关心人们的时间，希望人们接受这就是他们应该做的事情。
我们回家的旅程也是一样，晚点非常多，柜台的工作人员显然将同一套座位号分配给了两个不同的组（重复预订），不得不重新安排。我们原定于下午 5 点出发，但晚上 7:30 出发。同样，没有通知/建议/道歉。我不明白为什么管理层会容忍这种情况，而他们对此却无动于衷。
我给这家游轮两颗星，因为船上的船员是救命稻草。他们非常乐于助人和通情达理。如果没有他们，这将是一星评级。
快到终点时，有四辆车在等着装车，但显然他们只剩下两个车位了。其中一名工作人员“选择”了哪两辆车可以上车，完全无视排队的车主。他不得不被一名愤怒的顾客训斥，才改变了主意。
最后，我们没能买到 6 点的车位，因为他们组织非常混乱。由于排队根本得不到尊重，很多顾客都很生气。
船也晚点了。我们本来是上午 10 点出发的，但大约 11:30 才出发。我知道这可能是由于安全检查等原因，但是，对于给您带来的不便，他们没有给出任何建议/通知/道歉。他们根本不关心人们的时间，希望人们接受这就是他们应该做的事情。
我们回家的旅程也是一样，晚点非常多，柜台的工作人员显然将同一套座位号分配给了两个不同的组（重复预订），不得不重新安排。我们原定于下午 5 点出发，但晚上 7:30 出发。同样，没有通知/建议/道歉。我不明白为什么管理层会容忍这种情况，而他们对此却无动于衷。
我给这家游轮两颗星，因为船上的船员是救命稻草。他们非常乐于助人和通情达理。如果没有他们，这将是一星评级。
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