点评:This is a late review. As I was putting our family album together and saw the photos for this excursion - and let me tell you - all the negative feelings came back up - that I owe my fellow American travelers this review.
We are an American family of 7 (me, husband, three kids, my sister and her husband) - and had an excursion with Mijas Buggies - while vacationing in Marbella. From the time we stepped into their office - we felt something was off - just by their mood towards us. But maybe it's the different cultures and I was reading too much into it?
Then they said the scarves and goggles were "optional" and you have to buy the scarves, which is fine, but, LET ME TELL YOU - You MUST have both. The buggies don't have front windows - so why the heck would they say "Optional?" It's definitely required, otherwise you would literally be eating the dust from the buggies in front of you - and mind you I have three kids on this excursion too - can you imagine how miserable we would have been without goggles and scarves to protect us from the dust ? Being from Denver, Colorado, outdoor excursions is something we do often. But again, I chalked it up to just maybe language barrier.
Then the lead driver went so fast - that they didn't ensure all of our buggies were behind them as my husband's buggy (he was riding with my youngest daughter) stalled. My youngest daughter texted the family chat and said they were stranded and so we all stopped, and with no way to contact the lead driver (no walkie talkie, no mode of communication) - he eventually realized after a while that no one was following him - bc 15 mins later, he comes to us and then retraces his route to find my husband and youngest daughter. He jumps the buggy and now we are all together - only for him to race off again. Again, I am thinking maybe he is new to this role?
Not once, not twice, not three times, but FOUR times my husband's buggy stopped working. After the third time they jumped the buggy, the lead switched buggies with my husband and youngest daughter, which they should have done the second time. But again, let's say, they are a new outfitter? So maybe they have improved.
When we stopped at an overlook - they were SO unfriendly, and yes, there was a language barrier, but this company is in tourism - and we are a group of 7 still in high spirits to salvage the day - we realized, we just need to get through this.
Then the buggy the lead worker was driving (remember they switched), stopped working again and so they left it at the side of the road and he ended up getting in the buggy with my brother in law (who was riding solo).
It was a poorly run operation and not friendly towards Americans, and ESPECIALLY not families. I have also attached photos - and have more. I don't want another family to go through this experience. I tried to talk to the operator when we got back - about the fact that goggles and scarves should be required, and that with a family, the lead should ensure that everyone is behind them, and again, they were rude and unfriendly - and it finally sunk in that my gut was right.
翻译:这是一篇迟来的评论。当我整理我们家庭相册并看到这次旅行的照片时——让我告诉你——所有的负面情绪又涌上心头——我欠我的美国旅行者们这篇评论。
我们是一个 7 口之家(我、丈夫、三个孩子、我的姐姐和她的丈夫)——在马贝拉度假时,我们乘坐 Mijas Buggies 进行了一次旅行。从我们踏进他们的办公室的那一刻起——我们就觉得有些不对劲——只是他们对我们的态度。但也许是因为文化不同,我对此想得太多了?
然后他们说围巾和护目镜是“可选的”,你必须买围巾,这没问题,但是,让我告诉你——你必须两者都买。这些越野车没有前窗——那么他们为什么说“可选的”呢?这绝对是必须的,否则你真的会吃到前面童车扬起的灰尘——注意,我这次出游也有三个孩子——你能想象如果没有护目镜和围巾保护我们免受灰尘侵袭,我们会多么痛苦吗?我们来自科罗拉多州的丹佛,户外出游是我们经常做的事情。但同样,我认为这可能只是语言障碍。
然后领头司机开得太快了——他们没有确保我们所有的童车都在他们后面,因为我丈夫的童车(他和我最小的女儿一起骑)停了下来。我最小的女儿给家人发短信说他们被困了,所以我们都停了下来,没有办法联系领头司机(没有对讲机,没有通讯方式)——过了一会儿,他终于意识到没有人跟着他——因为 15 分钟后,他来到我们身边,然后沿着原路返回去找我的丈夫和小女儿。他跳上越野车,现在我们都在一起了——但他又跑开了。我又在想,也许他是新手?
不是一次,不是两次,不是三次,而是四次,我丈夫的越野车坏了。第三次他们跳上越野车后,领头人与我丈夫和小女儿换了越野车,他们应该在第二次就这么做。但是,假设他们是一家新的装备供应商?所以也许他们已经改进了。
当我们在一个观景台停下来时——他们非常不友好,是的,存在语言障碍,但这家公司是旅游业——我们 7 个人仍然兴致勃勃地想要挽救这一天——我们意识到,我们只需要度过难关。
然后领头工人驾驶的越野车(记得他们换了)又坏了,所以他们把它留在路边,他最终和我的姐夫(他独自骑行)一起坐上了越野车。
这次行动管理不善,对美国人不友好,尤其是对家庭。我还附上了照片——还有更多。我不想再有家庭经历这种经历。我们回来后,我试着和操作员谈谈——关于应该要求戴护目镜和围巾,对于一个家庭,领队应该确保每个人都跟在他们后面,他们又一次粗鲁无礼,不友好——我终于意识到我的直觉是对的。