点评:I booked this shuttle company a few months ago asking for an afternoon pick up. My reservation confirmation came back with a 7:30am pick up time. When I emailed to tell them we wanted an afternoon pick up I was told by Jose that we were on the waiting list for the 2pm pick up and they would only do it if they got a 3rd person. I emailed maybe 3-4 times between then and now and Jose only responded once or twice. I didn’t get a response to my last email so I started messaging Jose on WhatsApp. He responded the first time but then didn’t respond to further messages. We were worried the driver wouldn’t show up this morning so I and my friend were both messaging Jose and we couldn’t get a straight answer. We did end up getting him on the phone confirming our 7:30am pick up. Today, Eduardo showed up to drive us. He was super nice and this review does not really reflect the drivers; however, we were transferred to another shuttle without prior warning and are now sitting at a tire repair shop 6 hours and 20 minutes later with no apologies or explanation. Mind you its 90 degrees outside (feels like 104)
翻译:我几个月前预订了这家班车公司,要求下午接机。我的预订确认函返回了早上 7:30 的接机时间。当我通过电子邮件告诉他们我们想要下午接机时,何塞告诉我我们在等待下午 2 点接机的等候名单上,他们只有在有第三个人的情况下才会这样做。从那时到现在,我大概发了 3-4 次电子邮件,而 Jose 只回复了一两次。我上一封邮件没有收到回复,所以我开始在 WhatsApp 上给 Jose 发消息。他在第一时间回复了,但随后没有回复进一步的消息。我们担心司机今天早上不会出现,所以我和我的朋友都给 Jose 发消息,但我们无法得到直接答复。我们最终确实让他打电话确认我们早上 7:30 的接机。今天,Eduardo 来开车送我们。他非常好,这篇评论并没有真正反映司机;然而,我们在没有事先警告的情况下被转移到另一辆班车,现在 6 小时 20 分钟后坐在轮胎修理店,没有道歉或解释。请注意外面是 90 度(感觉像 104)