点评:We had seen a gazebo in this garden centre a couple of weeks earlier and this time went to purchase. Knowledgeable, friendly staff and efficient ordering system. We left happy and looking forward to receiving our purchase. Friday May 9th the gazebo arrived as promised...well packaged and good delivery service...helpful drivers carried it round the back of the house for us. On Saturday 10th May we had arranged for help to assemble the gazebo and although it took much longer than we thought, even with 3 people working on it, all was going well until we came to assembling the polycarbonate roof - one panel was missing. It was a nightmare getting through to a member if staff by phone and we tried all the options available. Finally, my son was able to contact a member of staff in the restaurant. They could not transfer our call but took our name and number with a promise to call us back. True to their word we were called by Paula who went above and beyond to help. She explained that there were no gazebos left in stock nor any that they could place an order for because they had sold out! Not the news we wanted but she told us that she would take a panel from the display model AND delivered it to our home next day (Sunday). We think that is exceptional service hence 5 star review. Thank you Paula...much appreciated.
翻译:几周前我们在这个园艺中心看到了一个凉亭,这次就去买了。店员知识渊博、热情友好,订购系统也很高效。我们满意地离开了,满怀期待地等待着收到货。5月9日星期五,凉亭如约而至……包装精美,送货服务也很棒……热心的司机帮我们把它搬到了房子后面。5月10日星期六,我们安排了人手来组装凉亭,虽然花了比我们预想的要长得多的时间,即使有三个人一起组装,但一切进展顺利,直到组装聚碳酸酯屋顶的时候——有一块面板不见了。打电话联系餐厅工作人员简直是一场噩梦,我们尝试了所有可行的方法。最后,我儿子终于联系上了餐厅的一位工作人员。他们无法转接我们的电话,但记下了我们的姓名和电话号码,并承诺会给我们回电。保拉果然如约给我们打电话,她竭尽全力地帮助我们。她解释说,凉亭已经售罄,没有库存了,也无法订购了!虽然这不是我们想要的消息,但她告诉我们,她会从展示模型上取一块面板,第二天(周日)送到我们家。我们认为这是一项非常出色的服务,因此给了五星好评。谢谢 Paula……非常感谢。