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Mobile2719946****
SCAM!!! Avoid it!!! Do NOT let this place ruin your trip!!!
Sunset Sanato Beach Club的点评
点评：**Avoid Sunset Sanato Resort & Villas Phu Quoc!**
I recently stayed at Sunset Sanato and had a very disappointing experience. Here are the key issues:
- **Half-Built Resort**: Much of the property is undeveloped, resembling an abandoned village.
- **Misleading Photos**: Everything looks vastly different from the pictures advertised on hotel platforms.
- **Kitchen Deposit Scam**: Don’t pay the deposit to open the kitchen; they won’t refund it but will give you restaurant coupons instead.
- **Unhygienic Breakfast**: The breakfast options were disgusting and covered in flies.
- **Villa Misrepresentation**: They claim to have 1-5 room villas, but only 3-bedroom villas are available. If you book a smaller villa, they lock off the extra rooms, which is quite odd.
- **Privacy Concerns**: There are CCTV cameras in the living room, making us feel uncomfortable.
- **Poor Housekeeping**: Housekeeping failed to clean properly and even created more mess in our villa.
- **Frequent Power Outages**: We experienced eight power outages over two nights. They blamed it on island-wide issues, yet town and our new villa had no outages.
- **Invasive Staff**: Staff entered our villa without permission, despite being informed of our preferred cleaning times.
- **Ant Infestation**: Ants were crawling all over the bed.
- **Dirty Pool**: The pool was filthy and unusable.
- **Unauthorized Room Usage**: We found someone using our third unlocked room while we were out. Complaints to the front desk were ignored.
- **Early Departure**: Originally booked for four nights, we left after three due to the issues and requested a refund. They made it seem possible but later claimed nothing was wrong with our villa to Agoda.
**Advice**: Do NOT book this place! Read the reviews on Google to find out the truth!
I recently stayed at Sunset Sanato and had a very disappointing experience. Here are the key issues:
- **Half-Built Resort**: Much of the property is undeveloped, resembling an abandoned village.
- **Misleading Photos**: Everything looks vastly different from the pictures advertised on hotel platforms.
- **Kitchen Deposit Scam**: Don’t pay the deposit to open the kitchen; they won’t refund it but will give you restaurant coupons instead.
- **Unhygienic Breakfast**: The breakfast options were disgusting and covered in flies.
- **Villa Misrepresentation**: They claim to have 1-5 room villas, but only 3-bedroom villas are available. If you book a smaller villa, they lock off the extra rooms, which is quite odd.
- **Privacy Concerns**: There are CCTV cameras in the living room, making us feel uncomfortable.
- **Poor Housekeeping**: Housekeeping failed to clean properly and even created more mess in our villa.
- **Frequent Power Outages**: We experienced eight power outages over two nights. They blamed it on island-wide issues, yet town and our new villa had no outages.
- **Invasive Staff**: Staff entered our villa without permission, despite being informed of our preferred cleaning times.
- **Ant Infestation**: Ants were crawling all over the bed.
- **Dirty Pool**: The pool was filthy and unusable.
- **Unauthorized Room Usage**: We found someone using our third unlocked room while we were out. Complaints to the front desk were ignored.
- **Early Departure**: Originally booked for four nights, we left after three due to the issues and requested a refund. They made it seem possible but later claimed nothing was wrong with our villa to Agoda.
**Advice**: Do NOT book this place! Read the reviews on Google to find out the truth!
翻译：**避免入住富国岛 Sunset Sanato 度假村和别墅！**
我最近住在 Sunset Sanato，体验非常令人失望。以下是主要问题：
- **半建度假村**：大部分物业尚未开发，类似于废弃的村庄。
- **误导性照片**：一切看起来都与酒店平台上宣传的图片大不相同。
- **厨房押金骗局**：不要支付押金来使用厨房；他们不会退还押金，但会给你餐厅优惠券。
- **不卫生的早餐**：早餐选择令人恶心，到处都是苍蝇。
- **别墅虚假陈述**：他们声称拥有 1-5 间客房的别墅，但只有 3 间卧室的别墅可用。如果您预订较小的别墅，他们会锁上多余的房间，这很奇怪。
- **隐私问题**：客厅里有闭路电视摄像头，让我们感到不舒服。
- **客房清洁不善**：客房清洁人员未能妥善清洁，甚至给我们的别墅造成了更多混乱。
- **频繁停电**：我们在两个晚上经历了八次停电。他们将其归咎于全岛的问题，但城镇和我们的新别墅都没有停电。
- **侵入性员工**：尽管被告知了我们首选的清洁时间，但员工未经许可进入我们的别墅。
- **蚂蚁侵扰**：蚂蚁爬遍了整个床。
- **肮脏的游泳池**：游泳池很脏，无法使用。
- **未经授权使用房间**：我们发现有人在我们外出时使用了我们第三个未上锁的房间。前台的投诉被忽略了。
- **提前退房**：最初预订了四晚，但由于问题，我们在三晚后就离开了，并要求退款。他们让这看起来是可能的，但后来向 Agoda 声称我们的别墅没有任何问题。
**建议**：不要预订这个地方！阅读 Google 上的评论以了解真相！
我最近住在 Sunset Sanato，体验非常令人失望。以下是主要问题：
- **半建度假村**：大部分物业尚未开发，类似于废弃的村庄。
- **误导性照片**：一切看起来都与酒店平台上宣传的图片大不相同。
- **厨房押金骗局**：不要支付押金来使用厨房；他们不会退还押金，但会给你餐厅优惠券。
- **不卫生的早餐**：早餐选择令人恶心，到处都是苍蝇。
- **别墅虚假陈述**：他们声称拥有 1-5 间客房的别墅，但只有 3 间卧室的别墅可用。如果您预订较小的别墅，他们会锁上多余的房间，这很奇怪。
- **隐私问题**：客厅里有闭路电视摄像头，让我们感到不舒服。
- **客房清洁不善**：客房清洁人员未能妥善清洁，甚至给我们的别墅造成了更多混乱。
- **频繁停电**：我们在两个晚上经历了八次停电。他们将其归咎于全岛的问题，但城镇和我们的新别墅都没有停电。
- **侵入性员工**：尽管被告知了我们首选的清洁时间，但员工未经许可进入我们的别墅。
- **蚂蚁侵扰**：蚂蚁爬遍了整个床。
- **肮脏的游泳池**：游泳池很脏，无法使用。
- **未经授权使用房间**：我们发现有人在我们外出时使用了我们第三个未上锁的房间。前台的投诉被忽略了。
- **提前退房**：最初预订了四晚，但由于问题，我们在三晚后就离开了，并要求退款。他们让这看起来是可能的，但后来向 Agoda 声称我们的别墅没有任何问题。
**建议**：不要预订这个地方！阅读 Google 上的评论以了解真相！
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