旅行
账户
Curiosity5109950****
No responsibility in the event of damage!
A. Turbo Rent a Car的点评
点评：On July 15, 2024, a renter from Turbo Rent a Car collided with my parked car while driving his quad. The customer, who was driving the quad, was friendly and admitted fault. Because of this, I decided not to involve the police. After much back and forth, we finally received an accident report form from Turbo Rent a Car. However, without any assistance from the company, we had to navigate through the (Spanish) form ourselves. The renter was a French-speaking Swiss, and I am German, and since neither of us spoke much Spanish, completing the document was quite difficult.
Once I was back home in Germany, I contacted the "Central Association of Insurers" to ask whether the accident had already been reported by Turbo Rent a Car. AXA informed me that it had not been reported.
Turbo Rent a Car has shown no response whatsoever—they are simply ignoring the situation! I have already had an assessment done, and the damage amounts to around €5,500. I followed up with AXA again, but Turbo Rent a Car still hasn’t reported the incident to their insurance.
When I inquired again with Turbo Rent a Car, they merely told me that I would have to contact their insurance company. But how am I supposed to do that when they haven’t even reported the damage?
If there’s no progress on this matter very soon, I will be involving my lawyer. The way Turbo Rent a Car is handling this situation is simply outrageous!
Once I was back home in Germany, I contacted the "Central Association of Insurers" to ask whether the accident had already been reported by Turbo Rent a Car. AXA informed me that it had not been reported.
Turbo Rent a Car has shown no response whatsoever—they are simply ignoring the situation! I have already had an assessment done, and the damage amounts to around €5,500. I followed up with AXA again, but Turbo Rent a Car still hasn’t reported the incident to their insurance.
When I inquired again with Turbo Rent a Car, they merely told me that I would have to contact their insurance company. But how am I supposed to do that when they haven’t even reported the damage?
If there’s no progress on this matter very soon, I will be involving my lawyer. The way Turbo Rent a Car is handling this situation is simply outrageous!
翻译：2024 年 7 月 15 日，Turbo Rent a Car 的一名租车人在驾驶四轮车时与我停放的汽车相撞。驾驶四轮车的顾客很友好，承认了错误。因此，我决定不让警察介入。经过多次反复，我们终于收到了 Turbo Rent a Car 的事故报告表。然而，在没有公司任何帮助的情况下，我们不得不自己浏览（西班牙语）表格。租车人是讲法语的瑞士人，我是德国人，由于我们俩都不太会说西班牙语，所以填写文件非常困难。
回到德国后，我联系了“中央保险协会”，询问 Turbo Rent a Car 是否已经报告了这起事故。AXA 告诉我，事故尚未报告。
Turbo Rent a Car 没有任何回应——他们只是忽略了这种情况！我已经做了评估，损失约为 5,500 欧元。我再次联系了 AXA，但 Turbo Rent a Car 仍未向保险公司报告此事。
当我再次询问 Turbo Rent a Car 时，他们只是告诉我必须联系他们的保险公司。但他们甚至还没有报告损坏情况，我该怎么做呢？
如果此事没有进展，我将聘请我的律师。Turbo Rent a Car 处理此事的方式简直令人发指！
回到德国后，我联系了“中央保险协会”，询问 Turbo Rent a Car 是否已经报告了这起事故。AXA 告诉我，事故尚未报告。
Turbo Rent a Car 没有任何回应——他们只是忽略了这种情况！我已经做了评估，损失约为 5,500 欧元。我再次联系了 AXA，但 Turbo Rent a Car 仍未向保险公司报告此事。
当我再次询问 Turbo Rent a Car 时，他们只是告诉我必须联系他们的保险公司。但他们甚至还没有报告损坏情况，我该怎么做呢？
如果此事没有进展，我将聘请我的律师。Turbo Rent a Car 处理此事的方式简直令人发指！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
