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Subject: Feedback on Unacceptable Treatment During Our Stay Dear [Recipient’s Name/Management Team], Good day. I would
Mactan Newton Beach的点评
点评：I am very disappointed with my recent booking experience. This was my first time booking a condo through Booking.com, and unfortunately, it turned out to be a terrible experience.
I initially booked two condo units, but when we arrived at the property, we were informed that our reservation had been changed to a single condo unit. This change was made without my consent, and I was told it was an “upgrade,” which was not what I requested.
Before our arrival, I tried multiple times to contact the host via message, call, and email to confirm the condo details and other necessary information, but I received no response. This lack of communication added to the frustration and uncertainty.
Finally, when I asked for compensation for the inconvenience and stress caused, I was told that they would just cancel our reservation. This was highly unprofessional, especially considering it was a holiday, and finding alternative accommodations at that time was extremely difficult. We had children and a senior with us, which made the situation even more stressful.
This experience was unacceptable. My advice is to prioritize professionalism in your service. Was this lack of attention due to the fact that we are locals? If so, that is extremely disappointing and unfair.
I hope this feedback helps improve your service moving forward, as no customer should have to go through such a distressing experience.
I initially booked two condo units, but when we arrived at the property, we were informed that our reservation had been changed to a single condo unit. This change was made without my consent, and I was told it was an “upgrade,” which was not what I requested.
Before our arrival, I tried multiple times to contact the host via message, call, and email to confirm the condo details and other necessary information, but I received no response. This lack of communication added to the frustration and uncertainty.
Finally, when I asked for compensation for the inconvenience and stress caused, I was told that they would just cancel our reservation. This was highly unprofessional, especially considering it was a holiday, and finding alternative accommodations at that time was extremely difficult. We had children and a senior with us, which made the situation even more stressful.
This experience was unacceptable. My advice is to prioritize professionalism in your service. Was this lack of attention due to the fact that we are locals? If so, that is extremely disappointing and unfair.
I hope this feedback helps improve your service moving forward, as no customer should have to go through such a distressing experience.
翻译：我对最近的预订体验非常失望。这是我第一次通过 Booking.com 预订公寓，不幸的是，这是一次糟糕的体验。
我最初预订了两套公寓，但当我们到达酒店时，我们被告知我们的预订已更改为一套公寓。这一更改是在未经我同意的情况下进行的，我被告知这是一次“升级”，这不是我要求的。
在我们到达之前，我多次尝试通过消息、电话和电子邮件联系房东，以确认公寓详情和其他必要信息，但没有收到回复。这种缺乏沟通的情况增加了沮丧和不确定性。
最后，当我要求赔偿由此造成的不便和压力时，我被告知他们只会取消我们的预订。这非常不专业，尤其是考虑到当时是假期，当时寻找替代住宿非常困难。我们带着孩子和一位老人，这让情况更加紧张。
这种经历令人无法接受。我的建议是优先考虑服务的专业性。这种缺乏关注是不是因为我们是当地人？如果是这样，那就太令人失望和不公平了。
我希望这些反馈能帮助您改善服务，因为任何顾客都不应该经历如此痛苦的经历。
我最初预订了两套公寓，但当我们到达酒店时，我们被告知我们的预订已更改为一套公寓。这一更改是在未经我同意的情况下进行的，我被告知这是一次“升级”，这不是我要求的。
在我们到达之前，我多次尝试通过消息、电话和电子邮件联系房东，以确认公寓详情和其他必要信息，但没有收到回复。这种缺乏沟通的情况增加了沮丧和不确定性。
最后，当我要求赔偿由此造成的不便和压力时，我被告知他们只会取消我们的预订。这非常不专业，尤其是考虑到当时是假期，当时寻找替代住宿非常困难。我们带着孩子和一位老人，这让情况更加紧张。
这种经历令人无法接受。我的建议是优先考虑服务的专业性。这种缺乏关注是不是因为我们是当地人？如果是这样，那就太令人失望和不公平了。
我希望这些反馈能帮助您改善服务，因为任何顾客都不应该经历如此痛苦的经历。
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