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9D Cinema Not Working Again
The Planet Ennis的点评
点评：Very disappointed with our experience today. We were a party of 15 kids aged 7 down to 4. Our designated party host was welcoming on arrival and took our meal preferences for later that day. We had chosen the soft play- 9D cinema & laser tag option. After approx 30 mins in the soft play area, kids were advised to put on their shoes and line up for the 9D cinema experience. This was the first time for many of my child’s friends to experience 9D and the giddiness was palpable as they lined up. Unfortunately, we were advised that the 9D cinema was out of order and kids were advised to return to soft play area. This was hugely disappointing as the party child & some of their friends had attended Planet for another party last weekend and 9D cinema was out of order on that day too. I had enquired on arrival today if 9D cinema was back working and I was assured it was. To compensate today, the kids were offered an extended time in the soft play area before trying out the laser tag. My primary frustration is that 9D Cinema wasn’t functional last weekend when my child & some of their friends attended and it wasn’t functional today & yet neither party this weekend or last weekend were advised of this on arrival. My child was advised to put on shoes and go to 9D area on both weekends and when in the designated area was told 9D was out of order. We were offered €15 reduction on the full price today which amounted to €1 discount per child. Hugely disappointed with the lack of transparency today by staff on arrival and in the 9D area. After paying over €300 for my child’s party today it was disappointing to watch him and some of his friends crying over missing out on 9D cinema for the second week in a row. I am fully aware machines can break down but to assure me 9D was working today after I enquired specifically and then being offered a measly €15 discount emphasises a lack of interest in customer care and means my child’s birthday experience was a tearful one.
翻译：对我们今天的体验非常失望。我们一共 15 个孩子，年龄从 7 岁到 4 岁不等。我们指定的派对主持人在抵达时热情欢迎我们，并记录了我们当天晚些时候的用餐偏好。我们选择了软体游戏 - 9D 影院和激光枪战游戏选项。在软体游戏区玩了大约 30 分钟后，孩子们被建议穿上鞋子，排队体验 9D 影院。这是我孩子的许多朋友第一次体验 9D，他们排队时兴奋不已。不幸的是，我们被告知 9D 影院已停业，建议孩子们返回软体游戏区。这非常令人失望，因为派对孩子和他们的一些朋友上周末参加了 Planet 的另一个派对，那天 9D 影院也已停业。我今天到达时询问了 9D 影院是否恢复营业，我确信是的。为了弥补今天的损失，孩子们在尝试激光枪战游戏之前被允许在软体游戏区多玩一段时间。我最不满意的是，上周末我的孩子和他们的朋友去的时候，9D 影院无法使用，今天也无法使用，但本周末和上周末的聚会在到达时都没有被告知这一点。我的孩子在两个周末都被建议穿上鞋子去 9D 区域，当到达指定区域时，被告知 9D 已停止使用。今天，他们向我们提供了全价 15 欧元的折扣，相当于每个孩子 1 欧元的折扣。今天到达时和 9D 区域的工作人员缺乏透明度，这让我非常失望。今天，我为孩子的聚会支付了 300 多欧元，看到他和他的一些朋友因为连续第二周错过 9D 影院而哭泣，我感到很失望。我完全知道机器可能会出现故障，但为了向我保证，在我特别询问后，9D 今天可以正常工作，然后他们只给我提供了 15 欧元的微薄折扣，这强调了他们对客户服务的缺乏关注，意味着我孩子的生日经历令人泪流满面。
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