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Please re-train your workers on costumer skills.
TopJump Trampoline Park的点评
点评：This place is run by teenagers whose some need serious training on how to talk to costumers and people in general. My daughter had a birthday party there last Saturday 11th Jan. I have pre-ordered food, was served by a young teenage boy (slim build, brown short hair) called Louis P (that's what the receipt says). He took the order, gave me the receipt and said that he will also keep a copy of a receipt so they know what I have pre-ordered. The food arrived incomplete, chicken nuggets for one girl and nachos and 5 other girls waited and waited. I went to ask where the pizzas were was told :oh we will bring it over'. A girl came with one pepperoni pizza. I said that we didn't order pepperoni pizza but 3 cheese pizzas. Again :''oh we will make it for you''. So I had one girl eating her food and 5 other girls looking at her. I went over to the till and waited for food, when the guy who originally served me asked me what I want. I said that I'm waiting for our pizzas that we have pre-ordered 2 hours ago with him. I said he messed up the order, its my daughter's birthday and that we were leaving soon and that kids had no food. His respond was: '' so what is your point?' I could not believe his cheek and how rude he was to someone who is probably 30 years older then him. I said calmly that my point was that he messed up the order and that we need to leave soon. He kept answering back saying :''was is your point?'' and that they are making pizzas for us. I said that there is no apology from him, no acknowledgment for messing up the order and no sorry. He plainly walked away, ignoring me, and started talking about me to his colleague how some costumers are rude. I could hear him as I was standing near. Finally pizzas arrived, Louis put one pizza on the table and again no sorry nothing. What an arrogant, rude person. He should not be working there, full stop. How dare he treat paying costumers like that!
翻译：这个地方是由青少年经营的，其中一些青少年需要接受认真的培训，学习如何与顾客和普通人交谈。上周六，1 月 11 日，我女儿在那里举办了生日聚会。我预订了食物，服务生是一个叫 Louis P 的十几岁的男孩（身材苗条，棕色短发）（收据上写的就是这个）。他接了订单，给了我收据，并说他也会保留一份收据副本，这样他们就知道我预订了什么。食物送到时不完整，一个女孩吃了鸡块，玉米片吃完了，其他 5 个女孩等了好久。我去问披萨在哪里，他回答说：“哦，我们会把它拿过来。”一个女孩端来了一个意大利辣香肠披萨。我说我们点的不是意大利辣香肠披萨，而是 3 个奶酪披萨。我又说：“哦，我们会给你做的。”所以，一个女孩在吃她的食物，其他 5 个女孩看着她。我走到收银台等食物，当最初为我服务的人问我想要什么时。我说我在等我们 2 小时前预订的披萨。我说他把订单弄乱了，今天是我女儿的生日，我们很快就要离开了，孩子们没有食物。他的回应是：“那你到底想说什么？”我简直不敢相信他竟然如此厚颜无耻，对一个可能比他大 30 岁的人如此粗鲁。我平静地说，我的观点是他把订单弄乱了，我们需要尽快离开。他一直反驳说：“你到底想说什么？”他们正在为我们做披萨。我说他没有道歉，没有承认弄乱了订单，也没有道歉。他干脆走开了，无视我，开始和他的同事谈论我，说有些顾客很粗鲁。我站在旁边，能听到他的声音。终于披萨送来了，路易斯把一个披萨放在桌子上，又没有道歉。真是个傲慢、粗鲁的人。他根本就不应该在那里工作。他怎么敢这样对待付费客户！
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