点评:I booked my reservation for jet skis to the shipwreck in advance. the weather the day of our activity was awful and i had to hound the person to ask them if the activity would be canceled and it wasn’t until 3 hours later that i got a response saying it would be canceled/rescheduled. i was leaving the next day so was unsure if I could do the activity before our flight so after asking for earliest times available, i gave up and ended up asking for a refund. the refund amount was a deposit and i was supposed to pay the rest when I reached. Still at noon, i was reassured that i would get my deposit refunded and they confirmed the amount. i asked for a confirmation email and i have not gotten a response on anything - its been 3 days. I think they just think since you’re visiting and leaving the country - they can just keep your money. Use a credit card so ur able to dispute the transaction if needed. the communication and lack of professionalism with this company is a joke. book somewhere else!
翻译:我提前预订了前往沉船的摩托艇的预订。我们活动当天的天气很糟糕,我不得不追问他们活动是否会被取消,直到 3 小时后我才收到回复说活动将被取消/重新安排。我第二天就要离开,所以不确定我是否可以在航班起飞前进行这项活动,所以在询问了最早的可用时间后,我放弃了,最终要求退款。退款金额是押金,我应该在到达时支付其余部分。直到中午,我才放心,我会退还押金,他们也确认了金额。我要求发送确认电子邮件,但我还没有收到任何回复 - 已经 3 天了。我认为他们只是认为既然你要访问和离开这个国家 - 他们可以保留你的钱。使用信用卡,以便您可以在需要时对交易提出异议。与这家公司的沟通和缺乏专业精神就是一个笑话。预订其他地方!