RENT A WRECK - Incredible, Personable, Friendly, Above and Beyond Service!
Kauai Car & Scooter Rental的点评
点评:My wife and I booked with rent-a-wreck for 5 days. On the last day of our trip, in the morning we were involved in an accident. We called the emergency number at rent-a-wreck to inform them of our collision. The owner himself answered before opening hours. Despite being on the opposite side of the island he made his way to us within 15-20 minutes. He was extremely kind to talk to and made sure we were OK. Our vehicle was not in driving condition and they were all booked up with rental cars and didn't have any replacement vehicle for us. However the owner, knowing it was our last day on the island offered us his own personal vehicle to drive! That was very generous and thoughtful and speaks to the company's above and beyond customer service in handling emergency situations. Because he offered us his personal car my wife and I were back on the road and were able to drive up to the canyon as planned to enjoy our last day! That meant a lot to us. Thank you so much!
翻译:我和我的妻子通过 Rental-awreck 预订了 5 天。在我们旅行的最后一天,早上我们遭遇了一场事故。我们拨打了 Rent-awreck 的紧急电话,通知他们我们发生了碰撞。店主在营业时间前亲自回复。尽管在岛的另一边,他还是在 15-20 分钟内找到了我们。他非常友善地与我们交谈并确保我们一切都好。我们的车辆无法行驶,而且他们都已预订了租赁汽车,并且没有任何替换车辆可供我们使用。然而,店主知道这是我们在岛上的最后一天,为我们提供了他自己的私人车辆来驾驶!这是非常慷慨和周到的,说明了该公司在处理紧急情况时超越客户服务的水平。因为他为我们提供了他的私人汽车,我和妻子又回到了路上,并能够按计划开车前往峡谷,享受我们的最后一天!这对我们来说意义重大。太感谢了!