旅行
账户
Kirkland H
Spotty service with super-premium pricing
Lukas Nursery & Butterfly Encounter的点评
点评：If you're going to have super-premium pricing, then your service should be super-premium as well. Unfortunately, customer service seems to be hit-or-miss at Lukas. If you're lucky enough to be helped by Michael James, Ruth Akerman, Jan or Ben, for example, you will be treated to excellent, courteous service by knowledgeable individuals. But some long-time and/or management-level employees, such as Austin Coats and Bri Murray, seem to treat the customer as an afterthought rather the reason for their work. I've shared my concerns with Cecelia Lukas Waldrop, one of the co-owners, and her response was unencouraging -- with her basically saying "I'm sorry you feel this way and understand if you would rather shop at our competitors." I will take her up on that suggestion. After all, every garden center in central Florida carries all of the plants and trees that readily thrive in this region, and at lower price points. However, if you want to go out of your way to pay top prices and get hit-or-miss courtesy and service, Lukas is hard to beat.
翻译：如果您要提供超高端的价格，那么您的服务也应该超高端。不幸的是，Lukas 的客户服务似乎时好时坏。例如，如果您有幸得到 Michael James、Ruth Akerman、Jan 或 Ben 的帮助，您将享受知识渊博的个人提供的优质、礼貌的服务。但一些长期和/或管理级别的员工，如 Austin Coats 和 Bri Murray，似乎将客户视为事后的想法，而不是他们工作的原因。我与其中一位共同所有者 Cecelia Lukas Waldrop 分享了我的担忧，她的回应令人沮丧——她基本上说“我很抱歉你有这种感觉，如果你宁愿在我们的竞争对手那里购物，我也能理解。”我会接受她的建议。毕竟，佛罗里达州中部的每家花园中心都出售该地区所有容易生长的植物和树木，而且价格较低。然而，如果您想不惜花费高价，却得到时好时坏的礼遇和服务，Lukas 是您的最佳选择。
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