点评:Cole, the general manager at the Coca-Cola Tubing Hill, is an absolute disgrace to the position he holds. His behavior toward his staff and new patrons, is nothing short of demeaning and unprofessional. Instead of fostering a supportive and welcoming environment, he chooses to belittle and condescend, making it abundantly clear that he has no business in a leadership role.
His arrogance is astounding, and his lack of basic customer service skills is even worse. If he treats employees with such disrespect, one can only imagine how little he cares about the guests who visit. A manager should lead by example, but Cole is an embarrassment to the establishment, driving morale into the ground with his toxic attitude.
It is beyond unacceptable for someone in his position to act this way, and it's clear he is neither qualified nor competent enough to manage a team, let alone an entire operation. If Coca-Cola Tubing Hill values its reputation and its employees, they should waste no time replacing him with someone who actually understands leadership, respect, and hospitality.
翻译:Coca-Cola Tubing Hill 的总经理 Cole 完全辜负了他所担任的职位。他对待员工和新顾客的行为简直就是卑鄙和不专业。他没有营造一个支持和欢迎的环境,而是选择贬低和屈尊俯就,这清楚地表明他不适合担任领导职务。
他的傲慢令人震惊,他缺乏基本的客户服务技能更是雪上加霜。如果他如此不尊重员工,人们只能想象他对来访的客人有多么不在乎。经理应该以身作则,但 Cole 让机构蒙羞,他恶劣的态度让士气低落。
处于他这个位置的人这样做是完全不可接受的,很明显他既没有资格也没有能力管理一个团队,更不用说整个运营了。如果可口可乐 Tubing Hill 重视其声誉和员工,他们应该立即用真正懂得领导力、尊重和热情好客的人来取代他。