旅行
账户
Karen B
Atrocious Customer Service
FAB Home Interiors的点评
点评：Visited Fabb in Wednesbury07/09/2024 and ordered a suite comprising of two 2-seater sofas with electronic recliners. Approximate lead time 7 weeks. It is now 13 weeks later in December and we were assured of delivery before Christmas (which is in 2 weeks’ time).
Despite regular phone calls and emails chasing this, we are none the wiser as to when we will receive the sofas. We have had conversations of ‘it is in the warehouse and we will call you next week to arrange delivery’ (30/10/2024) to ‘we are waiting for an update from the manufacturers as to when it will be delivered to the warehouse, we are expecting this to be before Christmas’ (10/12/2024).
Asked for their complaints procedure and was told they’d log my last call as a complaint!
Was told we cannot cancel and even if we did it would still be delivered. What would happen if we refused deliver, would they leave it on the drive!
DO NOT PURCHASE FROM THIS COMPANY – THEY DO NOT ANSWER QUESTIONS AND NEVER COME BACK TO YOU.
Despite regular phone calls and emails chasing this, we are none the wiser as to when we will receive the sofas. We have had conversations of ‘it is in the warehouse and we will call you next week to arrange delivery’ (30/10/2024) to ‘we are waiting for an update from the manufacturers as to when it will be delivered to the warehouse, we are expecting this to be before Christmas’ (10/12/2024).
Asked for their complaints procedure and was told they’d log my last call as a complaint!
Was told we cannot cancel and even if we did it would still be delivered. What would happen if we refused deliver, would they leave it on the drive!
DO NOT PURCHASE FROM THIS COMPANY – THEY DO NOT ANSWER QUESTIONS AND NEVER COME BACK TO YOU.
翻译：2024 年 9 月 7 日星期三访问了位于 Wednesbury 的 Fabb，并订购了一套由两张带电动躺椅的双人沙发组成的套件。交货时间大约为 7 周。现在是 12 月的第 13 周，我们保证圣诞节前（也就是 2 周后）交货。
尽管我们经常打电话和发电子邮件催促，但我们并不知道什么时候能收到沙发。我们有过这样的对话：“它在仓库里，我们会在下周打电话给你安排交货”（2024 年 10 月 30 日），也有过这样的对话：“我们正在等待制造商更新何时将其送达仓库，我们预计这会在圣诞节前完成”（2024 年 12 月 10 日）。
询问他们的投诉程序，被告知他们会将我的最后一次通话记录为投诉！
被告知我们不能取消，即使我们取消了，它仍然会交付。如果我们拒绝交付会发生什么，他们会把它留在车道上吗？
不要从这家公司购买产品——他们不会回答问题，也不会回复您。
尽管我们经常打电话和发电子邮件催促，但我们并不知道什么时候能收到沙发。我们有过这样的对话：“它在仓库里，我们会在下周打电话给你安排交货”（2024 年 10 月 30 日），也有过这样的对话：“我们正在等待制造商更新何时将其送达仓库，我们预计这会在圣诞节前完成”（2024 年 12 月 10 日）。
询问他们的投诉程序，被告知他们会将我的最后一次通话记录为投诉！
被告知我们不能取消，即使我们取消了，它仍然会交付。如果我们拒绝交付会发生什么，他们会把它留在车道上吗？
不要从这家公司购买产品——他们不会回答问题，也不会回复您。
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