点评:This review is for Dorset Tours customer service only. Unfortunily we didn't have a chance to visit the port after we booked the tour for April, 2025.
Group of us total of 11 booked the tour back in September 2024 after we booked the cruise from Princess Cruise. The booking was smooth, Sally is a kind and professional travel coordinator, She explained carefully with few options and help us choose the right one for us. We booked the Jurassic Coastal Tour by her advised with confidence.
Unfortunily, 2 weeks ago, Princess Cruise gave us notice that our cruise to British Island has been canceled. We were panic about all our reservations for flights, hotels and all ports excursions. Dorset Tours is one of our booked tour and worst is this port will NO longer in our re-book cruise. We were very disappointed and feeling sorry for our cancelation which we paid full when we booked.
Sally reacted immediately and gave us comfort and tell us come to Dorset for visit in the future travel to England. And refunded the full amount without hesitate within 24 hours.
Dorset Tours refund policy is flexible, understanding and protective. From our booking to cancellation, Sally shown superb customer service. We highly recommend Dorset Tour to you.
翻译:此评论仅针对 Dorset Tours 客户服务。不幸的是,我们在预订了 2025 年 4 月的旅行后没有机会参观港口。
我们一共 11 人,在预订了 Princess Cruise 的游轮后,于 2024 年 9 月预订了旅行。预订过程很顺利,Sally 是一位善良而专业的旅行协调员,她仔细解释了几个选项,并帮助我们选择了适合我们的选项。我们在她的建议下自信地预订了侏罗纪海岸之旅。
不幸的是,2 周前,Princess Cruise 通知我们,我们前往英国岛的游轮已被取消。我们对所有航班、酒店和所有港口游览的预订感到恐慌。Dorset Tours 是我们预订的旅行之一,最糟糕的是这个港口将不再是我们重新预订的游轮。我们非常失望,并为取消预订感到遗憾,我们在预订时已全额付款。
Sally 立即做出反应,安慰了我们,并告诉我们将来去英格兰旅行时来 Dorset 参观。并在 24 小时内毫不犹豫地全额退款。
Dorset Tours 退款政策灵活、善解人意且具有保障性。从我们的预订到取消,Sally 都表现出了卓越的客户服务。我们强烈推荐 Dorset Tour。