旅行
账户
Tripadvisor用户
NOT HANDICAPPED ACCESSIBLE
Western Maryland Scenic Railroad的点评
点评：The dinner train reservation process is a total joke. The online system never worked every time I tried to use it so I had to call to make a reservation - that’s fine. However, I called and very directly described that I needed this to be disability friendly. This was a Christmas gift for my father who walks with a cane. I double checked that he could easily get on the train and that we needed a table with chairs - a booth will not work. Then, we take a 2 hour ride and make hotel reservations to get to the train and finally arrive and am presented with a booth table that won’t work. I let them know there is an issue and they leave the handicapped person standing (not very disability friendly) for 10-15 mins and the train getting ready to leave. And no solution in site. Are we supposed to wait for the train to leave and not have a place to sit? We go to leave the train and they said they were going to switch tables but that we could get off the train and refund our money. But you have to wonder if they really planned to fix it or not?? Totally not disability friendly no matter what they say. Not sure how they get away with not being ADA compliant. If your not ADA friendly just say so. Total waste of time - very disappointing. So much for a Christmas present…
翻译：晚餐火车的预订流程简直就是个笑话。每次我尝试使用在线系统时，它都无法正常工作，所以我不得不打电话预订——这没什么。然而，我打电话过去，非常直接地说明我需要这个座位方便残障人士使用。这是送给我拄着拐杖走路的父亲的圣诞礼物。我反复确认他是否可以轻松上车，以及我们需要一张带椅子的桌子——卡座不行。然后，我们坐了两个小时的火车，预订了酒店才赶上火车，终于到了，却发现摆在卡座上的桌子根本用不了。我告诉他们出了问题，他们却让残障人士站了10-15分钟（这对残障人士来说不太方便），而火车却准备开走了。现场没有解决方案。难道我们要等到火车开走却没有地方坐吗？我们准备下车，他们说他们会换桌子，但我们可以下车退款。但你不禁要问，他们真的打算解决这个问题吗？不管他们怎么说，这完全不符合残障人士的体验。真不知道他们怎么能不遵守《美国残疾人法案》(ADA)。如果你觉得不符合，就直接说出来。完全是浪费时间——非常令人失望。圣诞礼物就这么糟了……
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