旅行
账户
Sam F
Awful Experience
Topgolf Salt Lake City的点评
点评：My visit started out rough after I had booked well in advance after reading the FAQ page to make sure it would be a success. I booked with the informed assumption that by doing so as far in advance as possible I would be placed on a higher floor near the center only to be placed on the bottom near the right side. When I requested a higher floor from the front desk they told me it would be a 2 hour wait, completely defeating the purpose of a reservation. When I pointed them to the FAQ on this subject they then explained that it was irrelevant and told me I should have put it in the notes. The same notes section that bears the description telling me to use that field for special needs requests, like wheelchair accessibility, not for requesting things that are already implied in the description of the booking (ie best available bay, meaning higher floor and center line). When I spoke with the manager about this later he agreed that this was a gross misinterpretation of the “notes” field by his staff. Then the heater wasn’t working very well in our bays, making it a pretty cold experience for some of our group. Finally, I get that good service means being available when needed, but we were constantly being interrupted by multiple servers throughout the night. There probably wasn’t a two minute break between servers which made it feel more like being chaperoned than being served. Any time we tried bringing something up to any of them the responses were terse and unfriendly. I’ve enjoyed my visits to the vineyard location, but this was a very disappointing experience and I won’t be returning to the salt lake location again. I tried talking over the phone with the manager who seemed very receptive to our conversation, but I found out later that he was only trying to save face and make me go away by giving me empty promises about how things will be so different if I try to book again with them. I will never be returning here, nor will anyone else in my 2 bay group.
翻译：我的入住体验一开始并不顺利，因为我提前阅读了常见问题解答页面，以确保能够成功入住。我预订时，有充分的理由相信，如果尽可能提前预订，我将被安排在靠近中心的较高楼层，但最终我被安排在靠近右侧的底部。当我向前台要求更高的楼层时，他们告诉我需要等待 2 个小时，这完全违背了预订的目的。当我向他们指出有关此问题的常见问题解答时，他们解释说这无关紧要，并告诉我应该将其写在备注中。备注部分还带有说明，告诉我使用该字段来满足特殊需求，例如轮椅通道，而不是用于请求预订说明中已经暗示的内容（即最佳可用隔间，即更高的楼层和中心线）。当我后来与经理谈论此事时，他同意这是他的员工对“备注”字段的严重误解。然后，我们隔间的加热器工作不正常，导致我们团队中的一些人感到相当寒冷。最后，我明白了，优质的服务意味着在需要时随时待命，但我们整个晚上都被多个服务员打断了。服务员之间可能没有两分钟的休息时间，这让我们感觉更像是有人陪同，而不是有人为我们服务。每当我们试图向他们提出任何问题时，他们的回应都很简短，也不友好。我很享受参观葡萄园餐厅的时光，但这次经历非常令人失望，我不会再回到盐湖餐厅了。我试着通过电话与经理交谈，他似乎对我们的谈话很感兴趣，但后来我发现，他只是想挽回面子，让我离开，他给了我空洞的承诺，说如果我再次尝试预订，事情会有很大不同。我再也不会回到这里了，我的 2 湾小组中的其他人也不会再来。
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