旅行
账户
Elizabeth M
Bad experience, and we didn’t even get to go.
Entrap Games的点评
点评：This review has nothing to do with how the physical, in person activity is. We booked an escape room for a fun family outing while I was in town visiting my sister. Twenty minutes before we were to leave to, to head to the escape room, the establishment called to tell us they had lost power. Understandable, and out of their hands. They said we could reschedule for a later date. That wasn't going to be possible because we were leaving the next day. They offered a FULL refund, and I accepted. The original amount charged to my card for a group of 6 was $153.23. The amount that they refunded to my bank account was $145.13. I called the next day to ask why I wasn't refunded the FULL amount that was offered to me. The manager simply said that there is a processing fee that the website they utilize charges, and that they couldn't refund that. That's not the correct answer. When a company uses a business to process their online booking, yet the customer doesn't get to use the paid for service, that is absorbed by the company. We as the group had absolutely nothing to do with why we weren't allowed to attend the escape room. When I asked to speak to the owner, the manager who had been in the position for two years, gave me an attitude and then proceeded to tell me he wasn't sure he would give me that information. Just the attitude he gave, alone, will keep me from ever trying to use this company again.
翻译：这篇评论与实际的亲身活动无关。我去城里看望妹妹时，为了一次有趣的家庭出游预订了一个密室。就在我们出发前往密室的二十分钟前，场所打电话告诉我们停电了。这可以理解，但他们无能为力。他们说我们可以改期。但这是不可能的，因为我们第二天就要离开。他们提出全额退款，我接受了。我卡上最初为 6 人团体收取的金额为 153.23 美元。他们退还到我银行账户的金额是 145.13 美元。第二天我打电话询问为什么没有退还给我提供的全额金额。经理只是说他们使用的网站会收取手续费，他们无法退还。这不是正确答案。如果一家公司通过其他商家处理在线预订，而顾客却无法使用付费服务，那么这笔费用就由公司承担了。我们一行人与被拒进入密室的原因完全无关。当我要求与老板谈话时，那位在位两年的经理摆出一副冷漠的表情，然后又告诉我他不确定是否会告诉我这些信息。单是他这种态度，就足以让我再也不想去这家公司了。
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