旅行
账户
Jessica K
Will never go back again if the owner has no gumption to find resolution
Hawaiian Experience Spa的点评
点评：I arrived 15 minutes early on
December 2nd at 6 pm, and was asked to provide my gift certificate number because my service was "already used". It was definitely not I explained that I typically purchase online and are never provided an actual certificate. I showed her my transaction number but the gal was unable to locate the gift certificate number. She could see and confirm that I purchased three certificates and used two and that there was no visible exp. date.
Since the assistant manager was on vacay and no one else could help us, the gal called the owner who stated he was 'off' that day was unable to assist us in retrieving the gift card through their own system because he was not at a computer. As the manager and owner on duty I would have expected more.
The owner told the gal that he "will check it when he can get to it but it probably expired!" My last two of three services were used this past August it is now the 2nd of December.
So after no resolution, wasted time, personal appointments that were rearranged to make this date happen, I was told I would be charged for a no show service! Absolutely not! I do not see that I will go back to this place if the owner himself couldn't find resolution and with such a blasé attitude only to be told that I am considered a no show for a customer that has been going there for years!
December 2nd at 6 pm, and was asked to provide my gift certificate number because my service was "already used". It was definitely not I explained that I typically purchase online and are never provided an actual certificate. I showed her my transaction number but the gal was unable to locate the gift certificate number. She could see and confirm that I purchased three certificates and used two and that there was no visible exp. date.
Since the assistant manager was on vacay and no one else could help us, the gal called the owner who stated he was 'off' that day was unable to assist us in retrieving the gift card through their own system because he was not at a computer. As the manager and owner on duty I would have expected more.
The owner told the gal that he "will check it when he can get to it but it probably expired!" My last two of three services were used this past August it is now the 2nd of December.
So after no resolution, wasted time, personal appointments that were rearranged to make this date happen, I was told I would be charged for a no show service! Absolutely not! I do not see that I will go back to this place if the owner himself couldn't find resolution and with such a blasé attitude only to be told that I am considered a no show for a customer that has been going there for years!
翻译：12 月 2 日下午 6 点，我提前 15 分钟到达，并被要求提供我的礼券号码，因为我的服务“已使用”。这绝对不是，我解释说我通常在网上购买，从来没有人提供过实际的礼券。我向她展示了我的交易号，但女孩找不到礼券号码。她可以看到并确认我购买了三张礼券，使用了两张，并且没有明显的有效期。
由于助理经理正在休假，没有其他人可以帮助我们，女孩打电话给老板，老板说他那天“休假”，无法帮助我们通过他们自己的系统检索礼品卡，因为他不在电脑旁。作为值班经理和老板，我本应期待更多。
老板告诉女孩，他“会在可以拿到的时候检查一下，但它可能已经过期了！”我最后使用的三项服务中的两项是去年 8 月，现在是 12 月 2 日。
因此，在没有得到解决、浪费了时间、重新安排了个人约会以促成这次约会之后，我被告知将收取未到场服务的费用！绝对不行！如果老板自己找不到解决办法，态度如此冷漠，只会被告知我被视为未到场，而我已经在那里待了好几年了，我想我不会再来这个地方了！
由于助理经理正在休假，没有其他人可以帮助我们，女孩打电话给老板，老板说他那天“休假”，无法帮助我们通过他们自己的系统检索礼品卡，因为他不在电脑旁。作为值班经理和老板，我本应期待更多。
老板告诉女孩，他“会在可以拿到的时候检查一下，但它可能已经过期了！”我最后使用的三项服务中的两项是去年 8 月，现在是 12 月 2 日。
因此，在没有得到解决、浪费了时间、重新安排了个人约会以促成这次约会之后，我被告知将收取未到场服务的费用！绝对不行！如果老板自己找不到解决办法，态度如此冷漠，只会被告知我被视为未到场，而我已经在那里待了好几年了，我想我不会再来这个地方了！
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