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The Londoner, 2023
金沙城中心的点评
点评：I decided to check out this latest “gram worthy” hotel in mid-March. I stayed 2 nights at the Windsor suite and was impressed by the stylish yet thoughtful design and amenities.
2 weeks later I booked the Windsor again but unfortunately the suite’s hygiene and dining weren’t of standard. I found out later that there was a big event at the other end of the resort which had put the hotel at capacity. Despite the supply and demand strain, Wiyi from the front desk had handled my case efficiently and effectively over the telephone and the housekeeping management responded quickly to fix the suite.
I next visited the Londoner about a month later and was surprised that Wiyi recognised me at check-in because we’d never met in person. Although time had passed, he apologised again for my last experience and arranged a fruit platter to be sent to my room later. This sincere gesture added a warm highlight to our stay.
Impressed with the Londoner’s management for cultivating staff that take pride in maintaining high standards of professionalism and care for their guests.
2 weeks later I booked the Windsor again but unfortunately the suite’s hygiene and dining weren’t of standard. I found out later that there was a big event at the other end of the resort which had put the hotel at capacity. Despite the supply and demand strain, Wiyi from the front desk had handled my case efficiently and effectively over the telephone and the housekeeping management responded quickly to fix the suite.
I next visited the Londoner about a month later and was surprised that Wiyi recognised me at check-in because we’d never met in person. Although time had passed, he apologised again for my last experience and arranged a fruit platter to be sent to my room later. This sincere gesture added a warm highlight to our stay.
Impressed with the Londoner’s management for cultivating staff that take pride in maintaining high standards of professionalism and care for their guests.
翻译：我决定在 3 月中旬去看看这家最新的“值得克”的酒店。我在温莎套房住了 2 晚，时尚而周到的设计和设施给我留下了深刻的印象。
两周后，我再次预订了温莎，但不幸的是套房的卫生和餐饮不达标。后来我发现度假村的另一端发生了一场大型活动，导致酒店满员。尽管供需紧张，但前台的 Wiyi 通过电话高效且有效地处理了我的案件，客房部管理人员迅速响应以修复套房。
大约一个月后，我再次拜访了伦敦人，很惊讶 Wiyi 在登记入住时认出了我，因为我们从未见过面。虽然时间过去了，但他再次为我上次的经历道歉，并安排了水果拼盘稍后送到我的房间。这一真诚的举动为我们的入住增添了温馨的亮点。
对伦敦人的管理印象深刻，他们培养了以保持高标准的专业精神和关心客人为荣的员工。
两周后，我再次预订了温莎，但不幸的是套房的卫生和餐饮不达标。后来我发现度假村的另一端发生了一场大型活动，导致酒店满员。尽管供需紧张，但前台的 Wiyi 通过电话高效且有效地处理了我的案件，客房部管理人员迅速响应以修复套房。
大约一个月后，我再次拜访了伦敦人，很惊讶 Wiyi 在登记入住时认出了我，因为我们从未见过面。虽然时间过去了，但他再次为我上次的经历道歉，并安排了水果拼盘稍后送到我的房间。这一真诚的举动为我们的入住增添了温馨的亮点。
对伦敦人的管理印象深刻，他们培养了以保持高标准的专业精神和关心客人为荣的员工。
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