Wonderful staff, best breakfast, hot tub sucks.
Holiday Inn Express & Suites Stevens Point By IHG的点评
点评:Our family has utilized this hotel for years as we have family in the area. The staff is usually amazing, the breakfast is seriously the best free hotel breakfast I’ve ever had (I travel cross country for work this place still beats all) and the place is clean. With that said, we stayed in 2021, 2022, and now 2023 and the jets in the hot tub have not worked. We are very understanding but after multiple stays with this experience I decided to address the issue, yet again before I left. I addressed it with a manager (he was discussing work schedules with a member of the kitchen staff) who told me he was part of HR and the front desk associate at the time. The HR rep apologized but other than that not much more and I have doubts it’ll be fixed prior to our next stay. If you expect me to pay full price for my room and all its amenities, you better make sure they work. Would love someone to actually acknowledge my complaint in an actual attempt to resolve it so that I keep my business here instead of taking it elsewhere.
翻译:我们的家人已经使用这家酒店很多年了,因为我们在该地区有家人。工作人员通常都很棒,早餐是我吃过的最好的免费酒店早餐(我跨国工作,这个地方仍然胜过所有)而且这个地方很干净。话虽如此,我们在 2021 年、2022 年、现在 2023 年都住过,热水浴缸里的喷射器还没有工作。我们非常理解,但在经历了多次入住之后,我决定在离开之前再次解决这个问题。我向一位经理提出了这个问题(他正在与一名厨房工作人员讨论工作安排),他告诉我他当时是人力资源部和前台助理。人力资源代表道歉了,但除此之外没有更多,我怀疑它会在我们下次入住之前得到解决。如果您希望我为我的房间及其所有设施支付全价,您最好确保它们正常使用。我希望有人真正承认我的投诉,并实际尝试解决它,以便我将业务保留在这里,而不是将其转移到其他地方。