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Marlene B
Ripped off a disabled senior
Luxor Inn & Suites, a Travelodge by Wyndham的点评
点评：HORRIBLE.
RIPPED OFF A DISABLED SENIOR.
This might be the worst stay I've ever had. I was on a trip with my disabled mother and decided to make a reservation at the Luxor Inn and Suites in Elkins.
When I arrived the lady at the desk was pleasant enough. I reiterated that we needed two beds and a downstairs room since my mother can't do stairs. She replied that there were no downstairs rooms but there was a handicap accessible room she could give us. She then proceeded to charge my card.
The first thing that happened is she wrote the wrong room number on the key so I had to go back and have her correct that. When I did get into the room there was only a king bed. I let her know that would not work. The room had a chair, but it didn't fold into a sleeper and there was no effort made at this point to get a roll out bed or a couch for us.
At this point I just wanted to cut my loses and have her refund the card. She refused saying I used a third party site. I had booked directly on the Wyndham app. I then called up Wyndham directly and was on speaker phone. The lady then said we had booked a king room. Obviously not true. She herself switched it and I showed her the resveration on my phone. She then called another manager, person in charge, as she said she couldn't swipe the card for a refund. That manager flat out refused to refund our money.
They would rather have a disabled person risk injury on their stairs. I can only hope their liability insurance is paid up if this is how they treat their customers.
Meanwhile my mother is stuck in the car as this is going on for over an hour. Customers are coming in and one guy looks at me while I'm on the phone with Wyndham and says, “Trouble with your reservation,” with a nod. I guess I'm not the only person whose experienced the special brand of crap service by the Luxor Inn.
At the end of the day I just wend to the Wingate in the same town. They were much more professional and much more accommodating for disabled persons. I still haven't gotten my money back but I did get an email the next day thanking me for choosing the Luxor and a lame excuse of why they just didn't refund my money knowing that they couldn't take care of my disabled mother.
Trust me. Spend the extra 10 or 20 and avoid the Luxor Inn and Suites at all costs.
RIPPED OFF A DISABLED SENIOR.
This might be the worst stay I've ever had. I was on a trip with my disabled mother and decided to make a reservation at the Luxor Inn and Suites in Elkins.
When I arrived the lady at the desk was pleasant enough. I reiterated that we needed two beds and a downstairs room since my mother can't do stairs. She replied that there were no downstairs rooms but there was a handicap accessible room she could give us. She then proceeded to charge my card.
The first thing that happened is she wrote the wrong room number on the key so I had to go back and have her correct that. When I did get into the room there was only a king bed. I let her know that would not work. The room had a chair, but it didn't fold into a sleeper and there was no effort made at this point to get a roll out bed or a couch for us.
At this point I just wanted to cut my loses and have her refund the card. She refused saying I used a third party site. I had booked directly on the Wyndham app. I then called up Wyndham directly and was on speaker phone. The lady then said we had booked a king room. Obviously not true. She herself switched it and I showed her the resveration on my phone. She then called another manager, person in charge, as she said she couldn't swipe the card for a refund. That manager flat out refused to refund our money.
They would rather have a disabled person risk injury on their stairs. I can only hope their liability insurance is paid up if this is how they treat their customers.
Meanwhile my mother is stuck in the car as this is going on for over an hour. Customers are coming in and one guy looks at me while I'm on the phone with Wyndham and says, “Trouble with your reservation,” with a nod. I guess I'm not the only person whose experienced the special brand of crap service by the Luxor Inn.
At the end of the day I just wend to the Wingate in the same town. They were much more professional and much more accommodating for disabled persons. I still haven't gotten my money back but I did get an email the next day thanking me for choosing the Luxor and a lame excuse of why they just didn't refund my money knowing that they couldn't take care of my disabled mother.
Trust me. Spend the extra 10 or 20 and avoid the Luxor Inn and Suites at all costs.
翻译：太可怕了。
欺骗了一位残疾老人。
这可能是我住过的最糟糕的一次。我和残疾母亲一起旅行，决定在埃尔金斯的 Luxor Inn and Suites 预订房间。
当我到达时，前台的女士非常友善。我重申我们需要两张床和一间楼下的房间，因为我母亲不能爬楼梯。她回答说楼下没有房间，但她可以给我们一间无障碍房间。然后她开始从我的卡上扣款。
发生的第一件事是她在钥匙上写错了房间号，所以我不得不回去让她改正。当我进入房间时，只有一张特大号床。我告诉她那不行。房间里有一把椅子，但它不能折叠成一张卧铺，而且此时没有努力为我们拿一张折叠床或一张沙发。
这时我只想减少损失，让她退还卡。她拒绝了，说我使用了第三方网站。我直接在温德姆应用程序上预订。然后我直接打电话给温德姆，电话是免提的。那位女士说我们预订了一间大床房。显然不是真的。她自己换了房间，我给她看了手机上的回复。然后她打电话给另一位经理，负责人，因为她说她不能刷卡退款。那位经理断然拒绝退还我们的钱。
他们宁愿让残疾人冒着在楼梯上受伤的风险。如果他们是这样对待客户的，我只能希望他们的责任保险已经付清了。
与此同时，我的母亲被困在车里，因为这种情况持续了一个多小时。顾客进来了，当我和温德姆通电话时，一个人看着我，点点头说：“您的预订有问题。”我想我不是唯一一个体验过卢克索酒店这种糟糕服务的人。
最后，我去了同一个镇上的温盖特酒店。他们更加专业，也更加包容残疾人。我还没有拿回我的钱，但第二天我收到了一封电子邮件，感谢我选择卢克索酒店，并给出了一个蹩脚的借口，说他们明知无法照顾我残疾的母亲，却不退还我的钱。
相信我。多花 10 或 20 美元，无论如何都不要选择卢克索酒店和套房。
欺骗了一位残疾老人。
这可能是我住过的最糟糕的一次。我和残疾母亲一起旅行，决定在埃尔金斯的 Luxor Inn and Suites 预订房间。
当我到达时，前台的女士非常友善。我重申我们需要两张床和一间楼下的房间，因为我母亲不能爬楼梯。她回答说楼下没有房间，但她可以给我们一间无障碍房间。然后她开始从我的卡上扣款。
发生的第一件事是她在钥匙上写错了房间号，所以我不得不回去让她改正。当我进入房间时，只有一张特大号床。我告诉她那不行。房间里有一把椅子，但它不能折叠成一张卧铺，而且此时没有努力为我们拿一张折叠床或一张沙发。
这时我只想减少损失，让她退还卡。她拒绝了，说我使用了第三方网站。我直接在温德姆应用程序上预订。然后我直接打电话给温德姆，电话是免提的。那位女士说我们预订了一间大床房。显然不是真的。她自己换了房间，我给她看了手机上的回复。然后她打电话给另一位经理，负责人，因为她说她不能刷卡退款。那位经理断然拒绝退还我们的钱。
他们宁愿让残疾人冒着在楼梯上受伤的风险。如果他们是这样对待客户的，我只能希望他们的责任保险已经付清了。
与此同时，我的母亲被困在车里，因为这种情况持续了一个多小时。顾客进来了，当我和温德姆通电话时，一个人看着我，点点头说：“您的预订有问题。”我想我不是唯一一个体验过卢克索酒店这种糟糕服务的人。
最后，我去了同一个镇上的温盖特酒店。他们更加专业，也更加包容残疾人。我还没有拿回我的钱，但第二天我收到了一封电子邮件，感谢我选择卢克索酒店，并给出了一个蹩脚的借口，说他们明知无法照顾我残疾的母亲，却不退还我的钱。
相信我。多花 10 或 20 美元，无论如何都不要选择卢克索酒店和套房。
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