点评:Areas for Improvement:
Climate Control: The air conditioning unit produced a noticeable banging sound when engaging the compressor. This could be disruptive for guests with a light sleep, even with the fan running continuously.
Hot Water: Hot water was unavailable at the bathroom sink.
Front Desk Staffing: During my stay, the front desk was staffed by only one person at all times, which could lead to longer wait times.
Sheraton Club Lounge: The Sheraton Club Lounge was unexpectedly closed throughout my stay. While the reason for the closure was not communicated, it would have been helpful to receive advanced notice. I did receive a $10 food credit at the in-house restaurant.
Bed Comfort: The mattress exhibited significant wear, with one side being noticeably sunken in.
Positive Aspects:
Airport Shuttle: The shared shuttle service connecting the hotel to several airport properties and the airport ran smoothly and efficiently, exceeding expectations.
Shower Amenities: The shower offered excellent water pressure.
Spacious Rooms: The room size was ample and comfortable.
By addressing some of these areas for improvement, the hotel could significantly enhance the guest experience.
翻译:有待改进的方面:
温度控制:空调机组在启动压缩机时发出明显的撞击声。即使风扇持续运转,这可能会打扰睡眠较浅的客人。
热水:浴室水槽没有热水。
前台人员配备:在我入住期间,前台始终只有一名工作人员,这可能会导致更长的等待时间。
喜来登俱乐部酒廊:喜来登俱乐部酒廊在我入住期间意外关闭。虽然没有告知关闭原因,但提前通知会很有帮助。我确实在酒店内的餐厅收到了 10 美元的食品积分。
床铺舒适度:床垫磨损严重,一侧明显凹陷。
积极方面:
机场班车:连接酒店和几家机场物业的共享班车服务运行顺畅高效,超出预期。
淋浴设施:淋浴提供出色的水压。
宽敞的房间:房间面积宽敞舒适。
通过解决其中一些需要改进的地方,酒店可以显著提升客人体验。